Voice Process - Ahmedabad
17 hours ago
Job description
Company DescriptionMedusind is a renowned leader in medical and dental billing and revenue cycle management, dedicated to helping healthcare organizations maximize revenue and minimize operational costs.
With a team of over 3,000 professionals, including physician-led AAPC-certified coders, Medusind provides customized services across various specialties.Leveraging innovative technology solutions like MedClarity PM and QuickVerify, along with a client-centric approach, Medusind ensures efficiency and profitability for medical practices, hospitals, and dental groups.
With 12 offices across the US and India, and services supporting over 6,000 healthcare providers, the company demonstrates a commitment to maintaining ISO 27001 certification and HIPAA compliance while adapting to changes in the healthcare industry.
Role DescriptionThis is a full-time, on-site role for a Voice Process Customer Service Executive (CSE/Sr. CSE) at our Ahmedabad location. Responsibilities include handling customer inquiries, providing prompt and professional assistance, and ensuring customer satisfaction through effective communication.
The role also involves analyzing client needs, identifying process improvements, and delivering exceptional service quality in alignment with organizational standards.
QualificationsStrong Customer Service and Communication skills to effectively assist and engage with clients.
Proficiency in Analytical Skills and Business Process Improvement to identify and implement efficient client solutions.
Training and coaching skills to guide clients or team members as needed.
Ability to work on-site in Ahmedabad and a commitment to delivering professional and timely services.
Prior experience in a similar role or knowledge of healthcare processes is a strong advantage.
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