Career Coach I - Bhankharpur, India - Goodwill of Central and Northern Arizona

Description

Essential Duties and Responsibilities:

• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service.
• Works with leadership to ensure grant and Mission Services budgets are met and maintained.
• Acts as a liaison between internal clients and community agencies.
• Identifies and assesses prospective job seekers in local communities to promote training programs and other Mission Services initiatives.
• Works with Community Awareness Partner and leader to identify appropriate community partners to increase pipeline for job seekers for training and Mission Services programs.
• Serves as a GCNA ambassador to the community.
• Works with a minimum of 40 case files at any given time, keeping accurate written records and files that are necessary to meet program requirements.
• Develops and implements individual career success plans in partnership with job seekers.
• Coaches and assists job seekers in training opportunities within GCNA training resources.
• In collaboration with training, prepares training materials and resources to participants of training programs.
• Facilitates and conducts classroom and virtual training to program participants.
• Supports contact center with all job functions related to the business.
• Drives to retail locations, as needed, to support retail Team Members in training and development.
• Assists in Career Centers other than designated office locations, as needed.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• Some College preferred, or equivalent work experience
• 2-3 years of related experience preferred
• Demonstrates professionalism, business acumen and a drive to follow through and execute business needs
• Ability to produce documents written with clearly organized thoughts using proper sentence construction, punctuation, and grammar
• Ability to speak and read English proficiently, Bilingual a plus
• Proficient in MS Office Suite and Google Drive
• Ability to pass a background check and drug screen, where applicable for position

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K (Immediate participation upon hire)
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings