Customer Success Executive - Thiruvananthapuram Taluk

Role Overview: · We are looking for a junior-level professional who will be responsible for  · product demos, customer onboarding, basic issue resolution, and driving adoption of paid features ·  for the Offrd platform. This role is customer-facing and requires excellent communic ...

Job description

Role Overview:

We are looking for a junior-level professional who will be responsible for 
product demos, customer onboarding, basic issue resolution, and driving adoption of paid features
 for the Offrd platform. This role is customer-facing and requires excellent communication skills along with basic technical understanding. 
Looking for Immediate joiners upto 30 days.

Key Responsibilities:

Product Demos & Onboarding

• Conduct live product demos for prospective customers via Zoom/Teams
• Onboard new customers and guide them through key product features
• Clearly explain product value and real-life use cases

Customer Support & Issue Handling

• Act as the first point of contact for customer-reported issues
• Troubleshoot and fix 
  minor functional or configuration issues
• Coordinate with the engineering/product team for complex issues
• Ensure timely follow-ups and customer satisfaction

Paid Feature Adoption & Upsell

• Educate customers on premium and paid features
• Persuade customers to upgrade by highlighting benefits and ROI
• Support customers during trial-to-paid conversion

Customer Communication

• Maintain professional and empathetic communication with customers
• Handle objections, questions, and feedback effectively
• Maintain basic documentation of customer interactions and issues.

Preferred Skills:

Required Skills & Qualifications

• 1–2 years of experience in:
• SaaS product demos, customer success, support, or pre-sales
• Excellent spoken and written 
  English
• Ability to speak 
  Hindi
   (preferred)
• Basic understanding of Web / mobile applications
• SaaS workflows
• Comfortable using:Zoom / Teams / Google Meet
• Ticketing or CRM tools (basic level)
• Good problem-solving and analytical skills