Guest Relationship Executive - Mumbai, India - Paradigm Realty

Description

Roles & Responsibilities

• Welcoming guests in a friendly and professional way.
• Addressing and escalating customer complaints. Providing information about projects and other services.
• Prepare welcome folders & assist clients or Brokers with forms & collaterals/ brochures.
• Respond to customers on time and provide complete and correct information either in writing or in person as requested.
• Escorting the clients/candidates to the waiting lounge or area.
• Look after arrangements for tea/coffee for guests / walk-in clients
• Ensure customers are attended to on time regarding project details.
• Maintaining customer updates on inquiries made.
• Maintain database and MIS.
• Maintaining the inventory/ stock of office pantry, and stationery.
• Managing housekeeping.