Technical Support Associate Voice - Bengaluru / Bangalore - confidential

    confidential
    confidential Bengaluru / Bangalore

    6 days ago

    Full time
    Description

    Eligibility Criteria:

    • Freshers and experienced can apply (minimum 1 year of experience in technical voice support preferred)
    • Customer support experience with strong technical troubleshooting skills
    • Excellent verbal communication skills
    • Strong knowledge of Microsoft tools/products, especially Office 365
    • Willingness to work in US rotational shifts
    • Immediate joiners only

    Key Responsibilities:

    • Handle inbound technical support calls from international customers
    • Troubleshoot and resolve issues related to Microsoft Office 365, Outlook, Teams, Windows OS, etc.
    • Guide customers step-by-step through technical fixes
    • Document all interactions in the CRM system
    • Escalate unresolved issues to appropriate teams following standard procedures
    • Maintain high customer satisfaction and follow quality standards

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