Network Engineer - Chennai, India - Movate

    Movate
    Movate Chennai, India

    2 weeks ago

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    Description

    Position:
    Network Engineer

    Job Location:
    Chennai -PerungalathurShift Timings: Rotational Shift

    Job DescriptionRoles & Responsibilities


    • Troubleshoot all Level 1/ 2 Calls from customers.
    • Ensure consistent customer satisfaction.
    • Document all communication with customers in the CRM.
    • Notify/Discuss with TL/Manager on tickets that require assistance.
    • Timely handoff (escalation) of cases that require technical escalation to L3 TAC.
    • Plan and constantly work on upgrading tech and product expertise.
    • Contribute to the knowledge base/ Tech Forum
    Basic Skill Set

    • Good communication skills
    • Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP,
    • FTP, TFTP).
    • Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d,802.1w.
    • Experience in IPSEC VPN/SSL-VPN/NAT/GRE/
    • Experience on routing protocols - RIP V1/V2, OSPF, BGP
    • CCNA, CCNP, Checkpoint Certification, CCSP certifications
    Benefits of Joining Enterprise Support at Movate


    • Choice of technology development program available for specializing in engineering support for all engineers.
    • Movate provides multi technology career streams for growth of the Engineers.
    • Performance based bonus programs.
    • Opportunity to move across technologies and product lines using Movate career track program.
    • Growth Opportunities to Infrastructure Management services, Consumer tech support services and enterprise technologies services.