Process Trainer - Mumbai, India - EarnYoung

Description

Company Name - First Credit ITES Pvt. Ltd

Job Role: Process Trainer

Salary - 5 to 6 LPA

Experience: 1 Year

Mode: Work From Office

Shift Timings: 7PM to 4AM IST (US Shift)

Address: GHATKOPAR- W MUMBAI MH candidates needs from Mumbai only)

Job Description:

1. Developing call centers' education materials, such as digital presentations, how-to

manuals, and instructional videos.

2. Preparing procedures and policies and appropriate agent conduct.

3. Scheduling and conducting training sessions on various call center topics to prepare

and support new employees.

4. Training experienced employees on new or updated call center procedures to

improve their performance.

5. Observing the daily operations of call center employees and identifying any areas of

improvement.

6. Liaising with other departments to conduct on-the-job coaching.

7. Measuring the effectiveness of training sessions and preparing individual or team

progress reports.

8. Ensuring employees keep up their productivity and maintain high levels of customer

satisfaction.

Trainer Requirements:

1. Additional certification in business leadership, eLearning software, or adult education

and training is an added advantage.

2. At least 1 year' experience working as a call center trainer in 3rd party US-based

collections.

3. Familiar with learning management systems.

4. Strong teaching abilities and mentoring skills.

5. Good communication, interpersonal, and conflict resolution skills.

6. Ability to provide leadership to personnel in a fast-paced and stressful work

environment.

7. Ability to train with presentations, videos, and hands-on exercises.

8. Ability to work during all shifts.

9. Must have a good knowledge of MS applications.