Senior Operations Leader - Bengaluru - beBeeOperational

    beBeeOperational
    beBeeOperational Bengaluru

    1 week ago

    Job title: Manager | Prashanth

    Description

    Operations Manager Job Description



    About Us:



    We are a global service provider offering innovative solutions to the insurance industry. Our head office is located in New York and we have multiple global service centers addressing client needs 24/7.



    Our team of professionals has helped numerous insurance organizations achieve growth through operational excellence.



    Responsibilities:



    • To oversee service delivery, including SLA management, capacity planning and escalations.
    • To manage people resources effectively, covering recruitment, training and performance evaluation.



    Talent Inventory Management • Client Services Excellence • Business Growth Strategies• Problem Solving Abilities & Multiple Project Management Skills Employee Engagement & Budgeting Auditing Training Quality check SOP creation Process Transition Escalation management Performance management Attrition Shrinkage Capacity Planning Competencies And Behaviors ,
    h5>Qualifications:*​

    ​* Experience Requirements: Minimum 12 years experience with 5-7 years in people management for Operations Manager role, Minimum 15+ years experience with 7-10 years in people management for Sr. Operations Manager role* Education Background:
    Bachelor Degree Graduates Only Licenses/Certificates:N/A


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