- Support the development of IT organizations and Business-as-Usual (BAU) support.
- Design and implement support models for various cloud-based services supporting end users and applications.
- Provide comprehensive coverage of all ITSM areas with focus driven by evolving business needs.
- Support and improve Service Management processes such as Problem Management, Knowledge Management, Service Request Fulfilment, and IT Service Catalogue Management.
- Assist with Change Management, Incident and Major Incident Management, License Management, Event Management, and Configuration Management as needed.
- Lead ITSM process improvement projects and transitions between ITSM ticketing tools, including process adjustments and establishing delivery frameworks.
- Participate in IT organization development initiatives.
- Provide hands-on ITSM process execution support when required.
- Remain flexible to handle emerging challenges within the Service Management organization.
- Problem Management: Identify, analyze, and resolve recurring incidents and problems; conduct root cause analysis and implement corrective actions; maintain problem management database.
- Knowledge Management: Develop and maintain a comprehensive, accurate, and accessible knowledge base; promote knowledge sharing and best practices.
- Service Request Fulfilment: Manage and coordinate the fulfilment of service requests; ensure completion within SLA; monitor and report on service request metrics.
- Support Other ITIL Processes: Assist in implementing and improving Incident Management, Change Management, and other ITIL processes; collaborate with IT teams for process integration; provide training and support on ITIL best practices.
- 7+ years of experience in ITSM roles within global organizations.
- Expertise with ITSM ticketing tools, preferably BMC Helix and/or ServiceNow.
- Proven experience in ITIL process management focusing on Service Request Fulfilment, Problem, and Knowledge Management.
- Excellent communication and interpersonal skills.
- Self-motivated with a 'get things done' attitude.
- Strong attention to detail and willingness to learn.
- Ability to work effectively under pressure.
- Demonstrated ability to manage complex ITSM projects end-to-end.
- Collaborative team player with strong analytical and problem-solving capabilities.
- Proficiency in ITIL tools and software.
- Excellent organizational and multitasking skills.
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Job Title: Product Manager Break-Fix, AMC & Managed Services · Location: Bangalore and/or Mumbai · Experience: 15+ Years · Key Responsibilities: · Business Development & Revenue Growth · Drive end-to-end sales for Break-Fix, AMC, FMS, and Managed Services across enterprise and mi ...
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IT Infrastructure Service manager - Bengaluru / Bangalore - confidential
Description
Responsibilities:
As part of the GSC-NSC IT Infrastructure Team, you will support strategic and transformational initiatives from an ITSM SME perspective, including:
Key Responsibilities:
Requirements:
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Managed Services Manager
Only for registered members Bengaluru
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Manager, Managed Services
Full time Only for registered members Bengaluru
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Managed Services Manager
Only for registered members Bengaluru, Karnataka, India
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IT Service Manager
Only for registered members Bengaluru
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Service Manager
Full time confidential- Bengaluru / Bangalore
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IT Service Management
Only for registered members Bengaluru
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Service Manager
Only for registered members Bengaluru
-
IT Service Management
Only for registered members Bengaluru, Karnataka
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Service Manager
Full time Publicis Sapient- India, Bengaluru / Bangalore
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Managed Services Manager
Full time Only for registered members Bengaluru
-
Service Manager
Only for registered members Bengaluru, Coimbatore, Dindigul
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Service Management
Only for registered members Bengaluru, Karnataka
-
Service Manager
Full time confidential- Bengaluru / Bangalore
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Service Management
Only for registered members Bengaluru, Karnataka
-
Service Manager
Only for registered members Bengaluru
-
Service Manager
Only for registered members Bengaluru
-
Service Manager
Full time Only for registered members Bengaluru
-
Service Manager
Only for registered members Bengaluru, Karnataka
-
Managed Services
Only for registered members Bengaluru, Karnataka
-
Service Manager
Only for registered members Bengaluru, New Delhi, Noida
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Service Manager
Only for registered members Bengaluru, Karnataka, India