process executive - Hyderabad, India - Mazenet solution

Description

Job Details:

Designation: Process Executive

Job Location: Hyderabad

Key Responsibilities:

Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.

Maintain response and resolution speed as defined by SLOs.

Keep high customer satisfaction scores and follow quality standards in 90% of cases.

Use existing knowledge base to provide a customer facing root cause assessment.

Provide customer facing bug progress summary using available tools and platforms.

Handle escalations raised by customers and partners.

Handle consults from the lower tier to assist in case resolution.

Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator

Eligibility Criteria:

2020 &2021&2022& 2023

Bachelor's Degree Technology / Engineering / Computer Science /Computer Applications / Information Technology

Consistent academic record of 60% in 10th, 12th, UG.

Maximum of 2 years of gap in education and not beyond.

0-1 year experience candidates.

Strong written and verbal communication.

Excellent probe problem-solving analytical skills, combined with impeccable business judgement and industry knowledge