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- Minimum 2 years of experience as a Quality Auditor in US sales or marketing campaigns.
- Proficient in US sales voice processes.
- Knowledge of Audits, Feedback, Calibration, Briefing Sessions, and Dip Checks.
- Familiarity with MS Office, Google Sheets, and other relevant tools.
- Strong written and verbal communication skills in English.
- Immediate availability to work from home.
- Possess relevant skills and interests.
- Comfortable with US Shifts (7:00 pm to 4:00 am IST).
- Candidates should be willing to work from the Noida office.
- Competitive salary up to 6 LPA with incentives.
- Notice period of 0-7 days.
- Both side cab facility.
- One-time meal provided.
- Comfortable and supportive work environment.
- Support the operations team by timely reporting of task completions to stakeholders.
- Assist in data validation, tagging, and provide ad hoc support for various quality processes.
- Ensure tasks are completed with high accuracy and within specified deadlines.
- Collaborate with other auditors to meet project deadlines.
- Prepare daily activity reports for the Quality Manager.
- Follow standard operating procedures (SOPs) while tagging data.
- Demonstrate effective and prompt communication skills.
- Understand various text and call quality metrics.
- Help identify issues in call center processes.
- Utilize problem-solving skills to address deficiencies identified during audits.
Quality Auditor - Noida, India - Zia Solutions
Description
Job Title: Quality Auditor
Requirements:
Benefits:
Responsibilities:
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