IndiaMART - Business Manager - Telesales - Noida, India - IndiaMart InterMesh Ltd

    IndiaMart InterMesh Ltd
    IndiaMart InterMesh Ltd Noida, India

    2 weeks ago

    IndiaMart InterMesh Ltd. background
    Description
    This role involves servicing of existing key customers by offering them a world-class service experience.

    The focus is on up-selling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.


    Role & responsibilities:

    • The position holder will be managing a team of 34 TL's including 2030 individuals
    • Accurately plan, forecast and achieve fortnightly, monthly client retention targets in the assigned set of clients
    • Build and manage productive, professional relationships with clients
    • Hire, Train and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs
    • Ensure prompt resolution of client complaints
    • Assist the field sales team in achieving revenue and client retention
    • Targets by systematic follow up & time bound closures
    • Daily 0810 meaningful telephone/video calls with clients

    Preferred candidate profile:

    • MBA with 25 yr of experience in Inside-Sales / Servicing / Retention.
    • Preference for candidates with Team handling experience of 10+ individuals (atleast 1yr+ experience)
    )