Sales Development Representative - New Delhi, India - Taglynk
Description
Hire, train, mentor a team of Trial Experience Specialists who engage and nurture new customer relationshipsAlign and create scalable processes, reports, and standard operating procedures that ensure the can articulate how the SAAS Platform will impact the customers goals, needs and objectivesIn partnership with the Director of Trial Experience, designs and recommends sales target KPI's to optimize trial to paid efforts and establishes short & long term strategies - measure and provide detailed analysis on success against teams growth KPI's and metricsCreate, lead and ensure your teams are successful by coaching, developing, inspiring, motivating, encouraging and holding them accountable against established KPIs, SOPs, playbooks, road maps, policies and proceduresConduct consistent and impactful performance conversations, conflict management, constructive/subjective feedback and coaching with team members and team leads while fostering a high performance culture that inspires the desire to succeedResponsible for providing your teams with resources and advice, resolving problems, and disseminating advisories, warnings, and corrective action plans when warrantedDelegate and assign responsibilities and tasks based on team member strengths to foster an exceptional customer experienceDevelop a strong rapport with an established team of Trial Experience Specialists, along with a variety of business teams, departments, and leaders across the businessRegularly balance the expectations of a team with individual duties and responsibilitiesEffectively build the morale of a group in a team setting that fosters the successful completion and achievement of team goalsOccasionally engage with a pipeline of new business customers through inbound customer engagementLearn, understand, and be able to articulate the Value Proposition of the SAAS platform to impact conversion to trial metricsExercise judgment in developing and implementing methods and techniques to obtain desired results following industry best practicesSupport other initiatives, as neededWhat You'll Bring:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Experience/Education/Certifications Required:
Bachelors Degree or Equivalent SaaS Experience is strongly preferred5+ years of progressive experience leading fast-paced, results driven, customer-facing teams for a SaaS or Product-Led Growth startup company preferred3+ years of experience with staffing/hiring, performance management, career conversations, coaching and developing front-line employees and junior managers requiredYou are a true people manager at heart, you love mentoring, leading and contributing to the professional development of those around youA strong technical aptitude to help our users succeed with the softwareStrong collaboration, time-management and prioritization skills are critical to the success of this roleThe ability to build and maintain strong relationships internally with senior leadership, teams and customersStrong experience using data/analytics tools to solve problems, measure the impact of your work, develop new projects and drive demonstrable customer and team successAbility to collaborate and influence cross-functional teams and champion new concepts and ideasDemonstrated approach to problem solving and conflict managementMust be a go-getter, not afraid to ask questions, and take accountability for your results and your team's resultsDemonstrated experience to learn quickly and apply new technologies to solve problems and bring these lessons to a team of direct reportsAbility to develop and maintain deep knowledge of customers, data, business, and marketsDemonstrated ability to communicate well with colleagues, subordinates, and customers, both written and oralExperience working with and or ability to learn the use of various CRM SystemsWorking knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEOWorking Knowledge of the following applications: Google Suite, Zoom, Facebook, Instagram, Slack, LinkedIn and other social media