Facility Manager - Bengaluru, India - BHIVE Workspace
Description
Role: Facility Manager
Experience Range: years of experience in facility management, maintenance and Proven experience in running large-scale operations (Hospitals, Manufacturing, Facility Management etc)
Education Qualification: Bachelor's degree, Masters- MBA, Operations Management or related field.
Location: Bangalore
Interview Process: Applicant questionnaire > Technical round > Face to Face Rounds > HR Round.
About the Company:
BHIVE is a group of managed office space and FinTech companies focused on commercial real estate. -
BHIVE started as the oldest co-working brand in Bangalore and is now one of the largest chains of managed
office spaces in Bangalore. Established in the year 2014, we have a presence in multiple key locations in
Bangalore and are on track to expand to multiple other key locations in the city. Beyond managed office
spaces, we have introduced other flexible leasing products like enterprise leasing solutions. To know more,
check out our website -
BHIVE Alts is the fintech platform that provides retail investors access to institutional quality Real Estate
investment options, helping them diversify their portfolio -
Our mission is to be India's largest and most comprehensive platform for commercial real estate rental
solutions, driven by a customer-centric mindset. We strive to be the go-to partner of choice for customers
by offering best-in-class customer experience, value for money, tailor-made solutions and options
available.
Role Overview:
Roles and responsibilities is to outline the roles and responsibilities of the Facility Manager in ensuring the smooth operation and efficient management of the coworking space.
Employee Referral Policy:
Category: Referral Category 4
If you refer a candidate, you stand to win exciting prizes. For more details refer to
Roles and Responsibilities:
a. Facility Maintenance: - Conduct regular inspections of the coworking space to identify
maintenance needs. - Coordinate repairs and maintenance tasks with relevant vendors or
service providers. - Ensure that all facilities, equipment, and amenities are in good working
condition.
b. Member Services: - Act as the primary point of contact for members, addressing their
inquiries, concerns, and requests. - Assist in the onboarding process for new members,
providing them with necessary information and resources. - Handle member complaints or
issues in a timely and professional manner.
c. Administrative Duties: - Maintain accurate records of membership information,
payments, and other relevant data. - Process membership applications, renewals, and
cancellations. - Manage inventory of office supplies and place orders as needed.
d. Space Management: - Optimize the utilization of space within the coworking facility,
ensuring that it is organized and conducive to productive work. - Coordinate desk
assignments and meeting room bookings. - Ensure that common areas are clean, well-
maintained, and properly equipped.
e. Health and Safety Compliance: - Implement and enforce health and safety protocols to
ensure the well-being of members and staff. - Conduct regular safety inspections and
address any identified hazards or concerns. - Provide members with guidance on
emergency procedures and protocols.
f. Community Building: - Organize networking events, workshops, and other activities to
foster a sense of community among members. - Facilitate collaboration and interaction
among members by promoting engagement and participation in coworking space events.
g. Vendor Management: - Liaise with vendors and service providers to ensure the timely
delivery of required services. - Negotiate contracts and agreements with vendors, ensuring
that they meet the needs and standards of the coworking space. - Monitor vendor
performance and address any issues or concerns as needed.
h. Financial Management: - Assist in budgeting and financial planning for the coworking
space. - Track expenses, revenues, and other financial transactions accurately. - Prepare
financial reports and analysis as required by management.
i. Technology Support: - Provide basic IT support to members, including troubleshooting
internet connectivity issues, printer usage, and other technical problems. - Coordinate with
IT service providers for more complex technical issues or installations.
Procedures:
a. Each morning, conduct a walkthrough inspection of the coworking space to identify any
maintenance or cleanliness issues.
b. Monitor and respond to member inquiries and requests via email, phone, or in-person
interactions.
c. Process membership applications and payments in accordance with established
procedures.
d. Maintain up-to-date records of membership information, financial transactions, and
inventory levels.
e. Schedule and coordinate maintenance tasks, vendor visits, and member events as
needed.
f. Regularly review and update health and safety protocols in accordance with local
regulations and best practices.
g. Collaborate with management and other staff members to plan and execute community-
building activities and events.
h. Communicate with vendors and service providers to ensure that contractual obligations
are met and issues are promptly addressed.
i. Monitor financial performance against budgetary targets and report any discrepancies or
concerns to management.
j. Stay informed about new technologies and tools that may improve the coworking space
experience for members, and implement as appropriate.
Training:
a. Provide comprehensive training to new AFM staff on the Roles and responsibilities and
their specific roles and responsibilities.
b. Conduct regular training sessions or workshops to update existing staff on any changes
to procedures or protocols.
5. Documentation and Record-Keeping:
a. Maintain detailed documentation of all procedures, protocols, and relevant
communications.
b. Keep records of maintenance tasks, vendor contracts, financial transactions, and member
interactions for future reference.
Review and Evaluation:
a. Conduct regular reviews of ROLES AND RESPONSIBILITIES effectiveness and identify
areas for improvement.
b. Solicit feedback from staff and members to gauge satisfaction with coworking space
operations and services.
c. Make adjustments to ROLES AND RESPONSIBILITIES as needed based on feedback and
changing requirements.
Compliance:
a. Ensure compliance with all relevant laws, regulations, and industry standards related to
facility management, health and safety, and financial management.
Emergency Procedures:
a. Develop and maintain emergency response procedures for various scenarios, such as
fire, medical emergencies, or security threats.
b. Train staff and members on emergency procedures and conduct regular drills to ensure
preparedness.
Communication:
a. Maintain open and transparent communication with staff, members, and management
regarding any issues, changes, or updates related to coworking space operations.
b. Utilize various communication channels, such as email newsletters, bulletin boards, and
social media, to disseminate information effectively.
Continuous Improvement:
a. Encourage a culture of continuous improvement among staff by soliciting feedback,
implementing best practices, and striving for excellence in service delivery.
This ROLES AND RESPONSIBILITIES serves as a comprehensive guide for AFMs in
performing their duties effectively and ensuring the efficient management of a
coworking space. Regular training, documentation, and review processes are essential to
maintaining high standards of service and compliance with relevant regulations and
industry standards.
Why Choose BHIVE:
Exciting Projects: BHIVE offers innovative projects that significantly impact on the industry.
Collaborative Environment: Valuing teamwork and collaboration, BHIVE fosters creativity and provides
learning opportunities.
Benefits: In addition to our competitive compensation package, you can win awards based on your
performance. Enjoy a range of outstanding perks, including top-notch benefits such as maternity and
parental leave, health benefits and more.
Equal Opportunity Employer: BHIVE proudly stands as an Equal Opportunity Employer – By Choice. We
firmly believe that we are most effective in helping our associates, customers, and the communities we
serve, and lead better lives when we genuinely understand them. This involves recognising, respecting, and
valuing diversity in terms of unique styles, experiences, identities, ideas, and opinions while fostering
inclusivity for all individuals.
Work-Life Balance: BHIVE promotes flexibility in work hours, ensuring a healthy work-life balance.
Career Growth: BHIVE invests in employee development, providing opportunities for professional
advancement.
Impactful Work: Joining BHIVE means contributing to a real impact on the startup ecosystem in India.
How To Apply?
Please send your CV to with the subject "Application for the post of Facility Manager".