- Ensure compliance of performance management targets and customer satisfaction
- Ensure all incidents/inquiries are processed and resolved or sent to appropriate next level agency in a speedy and effective manner
- To provide hands on support for critical incidents or if demand exceeds team resources available
- Working experience on WAN technologies ( for example Metro Ethernet, managed LAN, Leased line, ATM, Frame Relay, DSL, BGP, MPLS )
- To build and maintain effective relationship with Service management and corresponding Orange Business Service counterparts
- Implementation of the required strategies to ensure ongoing high levels of Customer Satisfaction through regular reviews, defined ownership and continuous service improvement
- Ensure adherence to company procedures to assure call quality, customer satisfaction and restoration of customer service as soon as possible
- Daily review of primary KPI reporting, specifically review of MTTR, Status & Escalation completions, internal fix percentages and to complete root cause investigation when outside of objective Feedback to al management on actions to improve
- Implementation of strategies and processes to ensure employee satisfaction
- Deputize for senior al management in their absence
- Fluent in written and verbal English
- Exceptional customer handling skills
- Good understanding of Cisco routing, switching, VOIP,MPLS, Metro Ethernet etc
- Excellent training & coaching skills
- Good analytical skills
- Ability to communicate at all levels across the business
- Excellent customer service skills
- Ability to learn quickly and understand basic network connectivity and infrastructure
- Good interpersonal skills, time and matrix management skills
- Willing to work in night shift on rotational basis as per business requirements,
- Capable of representing the organization during major incidents
- Able to work within a time critical, customer focused environment
- Ability to multi task and work under pressure
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This role owns end-to-end execution and performance of the Wave bottler acting as the single integrator between The Coca-Cola Company and the Bottler. · The incumbent is accountable for translating business strategy brand priorities and marketing plans into flawless marketplace e ...
Gurugram, Haryana1 month ago
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Location – Ranchi · Job Description · Role Summary · This role leads the management of INSWA OU's independent franchise bottler across the Jharkhand geography. The market comes with distinct operating realities, evolving infrastructure, and growth opportunities, requiring the inc ...
Gurugram3 days ago
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This role owns end-to-end execution and performance of the Wave bottler and Jharkhand acting as the single integrator between The Coca-Cola Company and the Bottler. · The incumbent is accountable for translating business strategy, brand priorities, and marketing plans into flawle ...
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The Senior Manager will lead full P&L accountability for the geography delivering volume growth market share expansion profitability targets. · Own full P&L accountability for the geography delivering volume growth market share expansion profitability targets. · Lead the developm ...
Gurugram1 month ago
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This role owns end-to-end execution and performance of The Wave bottler and Jharkhand acting as the single integrator between The Coca-Cola Company and the Bottler. · Own full P&L accountability for the geography, delivering volume growth, market share expansion, and profitabilit ...
Gurugram, Haryana1 month ago
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Location – Ranchi · Job Description · Role Summary · This role leads the management of INSWA OU's independent franchise bottler across the Jharkhand geography. The market comes with distinct operating realities, evolving infrastructure, and growth opportunities, requiring the inc ...
Gurugram, Haryana3 days ago
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Job description · M/s. orange business services is looking for Engineer - Integrated Ops to join our dynamic team and embark on a rewarding career journey, · Analyzing customer needs to determine appropriate solutions for complex technical issues · Creating technical diagrams, fl ...
Gurgaon / Gurugram Full time3 days ago
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Join us at Orange Business,We are a network and digital integrator that understands the entire value chain of the digital world · ...
Gurgaon1 month ago
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We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable g ...
Gurgaon OTHER1 month ago
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The Director – Integrated Operations (RGMX & Affordability) is accountable for delivering sustainable topline growth, margin expansion, volume, transactions, and share gains across the KO system. · This role leads the design and execution of RGM frameworks, portfolio and pack-pri ...
Gurugram, Haryana1 month ago
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The Director – Integrated Operations is the system-wide owner of Revenue Growth Management and Affordability strategy, · This role leads the design and execution of RGM frameworks, portfolio and pack-price architectures, · Focus, Scope & Impact · Own and drive system-wide RGM and ...
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Job description · To provide level 2 support and to ensure a professional and consistent delivery of quality service to Orange Business services customers and achievement of operational targets · Expected tasks: · Act as point of entry for all inbound first level support · Adhere ...
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The Director Integrated Operations is the system-wide owner of Revenue Growth Management and Affordability strategy. · ...
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Job Title: Engineer – Integrated Operations (Service Request Fulfilment) · Department: NOC and Cammand CenterSupport · Experience: 2–6 Years · Locations: Gurgaon | Mumbai | Pune · Shift: 24x7 Rotational Shifts (as per business requirement) · Job Summary · We are looking for an En ...
Gurugram, Haryana, India3 days ago
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This role is central to accelerating revenue growth, improving system margins, and strengthening execution excellence across channels. · Improved NSR capture and margin quality · Higher basket size, purchase incidence, and customer value share · Better field sales efficiency and ...
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Join us at Orange BusinessWe are a network and digital integrator that understands the entire value chain of the digital world. · ...
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Gurgaon OTHER4 weeks ago
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· About Orange Business is here About the role About you What we offer Only your skills matter · NA · ...
Gurgaon OTHER1 month ago
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This role appears to be for an engineer in the field of integrated operations. · ...
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Lead category pilots innovation tests and learning agendas with central teams and bottlers. · ...
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Incident Manager-Integrated Ops - Gurgaon / Gurugram - Orange Business Services
Description
Job description
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Senior Manager, Integrated Ops
Only for registered members Gurugram, Haryana
-
Senior Manager, Integrated Ops
Only for registered members Gurugram
-
Senior Manager, Integrated Ops
Only for registered members Gurugram
-
Senior Manager, Integrated Ops
Only for registered members Gurugram
-
Senior Manager, Integrated Ops
Only for registered members Gurugram, Haryana
-
Senior Manager, Integrated Ops
Only for registered members Gurugram, Haryana
-
Engineer - Integrated Ops
Full time Orange Business Services- Gurgaon / Gurugram
-
Problem Manager Integrated Ops
Only for registered members Gurgaon
-
Problem Manager Integrated Ops
OTHER Only for registered members Gurgaon
-
Director, Integrated Ops
Only for registered members Gurugram, Haryana
-
Director, Integrated Ops
Only for registered members Gurugram
-
Engineer-Integrated Ops
Full time Orange Business Services- Gurgaon / Gurugram
-
Director, Integrated Ops
Only for registered members Gurugram
-
Engineer Integrated Ops
Only for registered members Gurugram, Haryana, India
-
Director, Integrated Ops
Only for registered members Gurugram
-
Engineer-Integrated Ops
OTHER Only for registered members Gurgaon
-
Engineer-Integrated Ops
OTHER Only for registered members Gurgaon
-
Engineer-Integrated Ops
OTHER Only for registered members Gurgaon
-
Engineer-Integrated Ops
Only for registered members Gurgaon
-
Senior Director, Integrated Ops
Only for registered members Gurugram
