Call Center Executive - Chennai
1 hour ago
Job description
Roles & Responsibilities
(Defines the prime focus areas of the job)
Patient Care Management
Receive patients with warmth and provide a comfortable atmosphere for assessment and
treatment.
Provide info related to services and tariff to the patients.
Orients and educates patients and their families by explaining the care plans and other
information relating to the treatments.
Pre and post-counseling for the patients undergoing the treatment plans if required.
Address and resolve patient complaints and concerns promptly and effectively.
Understand and action accurate data entry on a daily basis
Handling Appointments
Understand the CRM platform
Comprehend detailed nuances around therapist availability and accordingly block
appointments
Monitor delivery of care by documenting; identifying progress toward desired care outcomes;
intervening to overcome deviations in the expected plan of care; and reviewing the care plan.
Maintain data related to financial transactions, patient flow, and individual patient visits.
Track patient's journey from lead status to discharge and follow-ups
Patient Experience Enhancement
Respect patients by recognizing their rights; and maintaining confidentiality.
Collect patient testimonials and feedback as per organizational policy.
Monitor and evaluate patient care metrics, identifying areas for improvement.
TAT of 30 mins to be adhered for all the calls received
Coordination and Collaboration
Responsible to follow up on the assessment report till it gets delivered to the patient
Work closely with the sales team to promote patient care initiatives and success rate
Increase in conversion ratio will be reviewed in constant interval
*Requirement: Hindi language proficiency
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