IT Administrator Hyderabad IN - AIMS360

Description

AIMS360 is looking for top IT talent to joinour growing team. As a systems admin you will initially start outon our hardware/software helpdesk and progress to more complexproblem solving. Your day to day will vary and may include thefollowing:

• Identify diagnose andresolve customerreported issues covering customer ITinfrastructure.
• Provide oneonone enduserproblem resolution over the phone and via remote access.
• Perform routine preventative maintenance on ITequipment including but not limited to:
  firewalls servers(hosts and virtual onpremises and cloud) network equipment laptopsprinters.
• Document all technical proceduresand user guides including configuration implementation and assetdocumentation of IT hardware and processes.
• Participate in oncall rotation for escalationof issues.
• Perform network and workstationhardware installation maintenance and upgrades coordinating withstaff customers and vendors.
• Escalate serviceor project issues that cannot be completed within agreed servicelevels.
• Audit help desk tickets and ensureestablished service levels are being met.
• Support VOIP System which includes softphonesmobile app and physical phones.
• Maintainworking knowledge of customer specific IT applications includingbut not limited to Carbon Black ManageEngine Patch ManagerMicrosoft Intune and similar products.
• Office365 Management and troubleshooting.
• Createreports of vulnerable systems and Helpdesk metrics.

Our ideal candidate:

• Associates degreebachelors degree or workrelated experience.
• 5years of handson experience in Help Desk support for office usersand remote environments.
• Exceptional handsonand phone customer service skills allowing for a positive customerservice experience with endusers/customers.
• Knowledge of Windows and Mac OS Windows ServerHyperV firewalls and routers.
• Knowledge of thefollowing technologies/vendors: Microsoft Office Suite / Office 365and Active Directory
• Knowledge of the followingMicrosoft Azure cloud services and Virtual machines
• Ability to work in a team and communicateeffectively
• Fluency in English

Bonus points if youhave:

• Certificationsin PC/Server related areas such as A Network Microsoft CertifiedProfessional (MCP) Microsoft Technology Associate (MTA).
• Experience with PowerShell or other scriptinglanguage.
• Solid understanding of fundamentalnetwork design and operation