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    • Client Support Specialist - Vadodara - Talogy

    Talogy
    Talogy Vadodara

    1 week ago

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    Description

    About the Role

    The Client Support Specialist at Talogy is primarily responsible for supporting customers and colleagues. People in this role are the front-line providers of excellent customer service to clients and partners who are using Talogy systems, working closely with other departments such as Sales, Consulting, Software Engineering and Product Management to ensure timely resolution of issues, complaints and challenges.

    This is a full-time, permanent position. Day-to-day the role can be performed remotely, with the expectation of occasional travel to Talogy offices in their region for team collaboration, meetings, and workshops.

    Please note that this role supports teams in the US during night shifts.

    Role Responsibilities

    • Developing a working knowledge of Talogy solutions and administrative platforms.
    • Responding promptly and professionally to client support requests, ensuring satisfactory resolutions for all parties.
    • Supporting clients in implementing assessment and development projects on Talogy platforms.
    • Taking live calls and emails from clients, handling them in a friendly and professional manner. Scenarios include:
    • Supporting customers (internal and external) with resolving issues, answering general questions, and requests for information about our services.
    • Handling complaints or feedback on live projects.
    • Reporting bugs or software/product/platform issues, collaborating with teams like Software Engineering and Product Management to implement fixes for client projects.
    • Providing feedback on support tickets to colleagues in other departments.
    • Meeting service level agreements (SLAs).
    • Following processes around documentation of client work and interactions, utilizing tools like Salesforce and OpenAir.

    Knowledge, Skills and Experience Requirements

    • Strong IT skills and ability to learn new systems and administrative portals quickly.
    • Proficiency with Microsoft Office products, including Outlook, Excel, Word, and Teams.
    • Previous experience in a client/customer service environment is preferred, e.g., call center, retail, hospitality.
    • Previous experience in the talent management industry is desirable but not required.
    • Demonstrable evidence of effective collaboration, personal assignment management, and task-driven results.
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Client support specialist