Deputy Manager - Bengaluru, India - KONE

KONE Bengaluru, India

1 month ago

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À temps plein

Description

Description

Service operations

Responsible for safe working practices and carrying out the operations according to maintenance

and safety instructions to ensure safety of end-users and other employees

Responsible for solving complex technical issues that THD has assigned to him/her

Responsible for performing first visits of new equipment coming from competitors or KONE when

requested by sales/supervisor

Responsible for identifying any technical issues in equipment under maintenance that could cause

call outs or safety hazards and fix the issues, create sales leads and/or communicate to THD

Manager

Responsible for actively identifying any technical competence gaps to maintain new equipment in

service (both from competitor and from new equipment) and communicate it to Maintenance

Supervisor / Technical Helpdesk Manager

Responsible for giving feedback to any repair or adjustment needs that could reduce call outs and

actively communicate with Technical Helpdesk Manager.

Contributes to the ongoing improvement of products, methods and safety by providing feedback to

THD Manager

Responsible for effectively planning his/her workload, in conjunction with THD Manager

Responsible for solving complex remote monitoring / alarm system issues that THD has assigned

to him/her

Customer relationship management

Responsible for customer satisfaction through quality of service and through proactive and precise

on-site communication

Accountable for maintaining excellent relationships with the customers and users present on site

by applying the service mindset

Leadership / People management

Accountable for improving the competence of the Maintenance Technicians by explaining the root

causes and the solutions of the technical issues solved

Responsible for spreading the knowledge of Field Letters, Express Letters and new maintenance

methodologies (ASG documents)

Responsible for giving training/coaching to Maintenance Technicians nominated by the THD /

Maintenance Operations manager

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