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- Work closely with cross-functional teams to ensure a seamless customer experience
- Manage user queries on different platforms – email, chat, call and social media
- Provide accurate info on products, services, pricing, and promotions
- Respond promptly to customer inquiries via phone, email, and live chat
- Investigate and resolve customer issues efficiently
- Communicate solutions clearly and concisely
- Understand company offerings for informed customer responses
- Excellent communication skills
- Customer-focused attitude
- Ability to remain calm and composed in challenging situations
- Strong problem-solving skills and the ability to think on your feet
Customer Experience Ninja - Gurugram, India - Gabit
Description
About the role:
As a Customer Experience Ninja at Gabit, you will decode customer needs and recommend personalised solutions, while delivering a memorable experience in their health journeys. You will play a crucial role in understanding user concerns and ensuring a resolution resulting in a seamless experience, ensuring customer satisfaction while building a strong relationship with our user base.
What your day would look like:
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