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Service Delivery Project Manager - India - Prospecta Software
2 weeks ago
Description
Service Delivery Manager
COMPANY OVERVIEW
Prospecta was founded in 2002 in Sydney, Australia, to provide data management and automation software for enterprise clients. Prospecta has evolved to be a leading data management software company. Prospecta's flagship product, MDO (Master Data Online), is an enterprise Master Data Management (MDM) platform that enables data management processes: creating accurate, compliant, and applicable master data through to data disposal.
We are experiencing rapid growth globally and are expanding our product portfolio with new features, capabilities, and industry-specific solutions. We have a robust process in asset-intensive industries such as Energy and Utilities, Oil and Gas, Mining, Infrastructure and Manufacturing.
Our head office is in Sydney, Australia, with offices in India, North America, Canada and local presence in Europe, UK, and Southeast Asia.
CULTURE
Our culture is built around growth, as we are all loving this challenge. We have a passionate team that work collaboratively to create value for our customers. Our team are from diverse backgrounds, which makes it an exciting place to work.
We aim to create an environment that prioritizes individual development and is built on a mutual success culture. Both professional and personal development are major factors contributing to an individual's success. Therefore, we support our employees' passion, making them feel more engaged and motivated at work and life in general. Career progression looks less like climbing a ladder and more like a continuous flow of exciting, meaningful opportunities that facilitate personal development and technical mastery under the mentorship of great leaders.
We are a growing organization backed by private equity funding that allows us to scale up, and "Human Capital" is fundamental to us. We have an interconnected organizational structure with a focus on being agile, responsive, and achieving outcomes.
Our Benefits are a mix of the Industry Benchmark Compensation and the Employee Share Options. The ESOPs are more notable in Prospecta, as there is substantial growth in the coming years. We are all striving and contributing towards the growth of our options.
If you are the one who would want to be part of the growing company and, at times, wear multiple hats and does not resist walking that extra mile to meet the goals, then this is the workplace for you.
We courageously work hard and aim to push the boundaries in everything we do while sharing a sense of fun and celebrating both the small and big wins.
THE POSITION
The SDM in this role needs to ensure that all support aspects of the MDO Fuse and CPI components are regularly managed
ROLES & RESPONSIBILITIES
Regular Monitoring and Change Mgt of Solution in adherence to the TACP required activities and client's policies and governance forums.
Ensuring data and data integrity in the solution landscape is attained.
Supporting the landscape where BAU and Project deliverables are shared.
Ensuring the SLA's and Contractual agreements are attained and reported on as per the ITSM agreements.
Service Catalogues and extensions are managed commercially ongoing.
Resourcing and capabilities and coverage is managed to achieve the above.
Map and refine/improve BAU processes with SAP over time.
Provide testing and QA capabilities for the BAU TACP solution.
SKILLS AND EXPERIENCE
Exposure to SAP, major ERP systems and data domain is a must.
Proven record working in a matrix structure and driving outcomes cross business.
Excellent Communication, Customer Service, project management and time management skills required.
Ability to work independently with little to no supervision.
Willing to work in 24x7 / 365 work environment/ night shifts.
Overall work experience of at least 12 years and 3-5 years of experience in service delivery / client facing
roles.
Good technical background.
WHAT WILL YOU GET?
You will be part of a rapidly growing Australian-based global company. You will be part of a team who are experts in enterprise data management, working in a company that has a 20-year history of delivering valuable client solutions.
You will have the opportunity to take your experience and skillsets to new levels We are an inclusive organisation that respects diversity. The contribution of our people is our greatest asset – we appreciate that and continually strive to provide an environment that encourages autonomy, mastery and purpose.