Customer Success Management - Mohali - confidential

    confidential
    confidential Mohali

    10 hours ago

    Full time
    Description

    Summary:

    Seeking a Customer Success Management - Trainee to ensure positive customer experiences, build loyalty, and foster long-term relationships.

    Your Roles and Responsibilities:

    Manage assigned customer relationships for successful product use, retention, and satisfaction

    Prepare and nurture customers to become product advocates

    Help customers achieve their educational goals using our products

    Identify and address common customer issues

    Advocate customer needs cross-departmentally

    Identify and develop up-sell opportunities

    Respond to customer queries via email and telephone

    You Should have:

    0-3 years of experience as a Technical Account Management in a technology or SaaS solutions company

    Strong written and verbal English communication skills

    Techno-commercial mindset with understanding of various use cases

    Graduation with an engineering background preferred

    Strong teamwork skills with ability to work independently

    Comfortable with night and flexible shifts


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