Technical Support Engineer - Mumbai - Route Mobile Rml

    Route Mobile Rml
    Route Mobile Rml Mumbai

    2 days ago

    Full time ₹500,000 - ₹1,400,000 (INR) per year *
    Description

    Key roles and responsibilities for this position are as follows:

    • Take ownership of customer issues reported and see problems through to resolution
    • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
    • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal/external teams
    • Provide prompt and accurate feedback to customers
    • Ensure proper recording and closure of all issues
    • Prepare accurate and timely reports
    • Document knowledge in the form of knowledge base tech notes and articles
    • Follow the SLA for issues with respect to the severity.

    Desired Skills & Experience:

    • 1-3 years of experience
    • Strong problem-solving skills
    • Strong ability to diagnose server or network alerts, events, or issues.
    • Excellent client-facing skills
    • Excellent written and verbal communication skills
    • Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.
    • Flexibility to work in rotational shifts with rotational weekly offs
    • Good Knowledge of Windows & Linux OS.

    What to expect from the role

    • Work experience with different Systems, Software, Protocols, and APIs.
    • Opportunity to work on IT projects.
    • Exposure to Linux OS and Ticketing tools.
    • Work in collaboration with a team.
    • Guided by experts and professionals in the field and learn on the job.
    • Enhance customer support skills and communication skills

    Career Progression

    With appropriate experience in the job role, you can move on to other jobs such as:

    • Senior Technical Support Engineer
    • Operations Manager
    • Key Account Manager
    • Core Technical roles
    * This salary range is an estimation made by beBee
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