- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal/external teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues with respect to the severity.
- 1-3 years of experience
- Strong problem-solving skills
- Strong ability to diagnose server or network alerts, events, or issues.
- Excellent client-facing skills
- Excellent written and verbal communication skills
- Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.
- Flexibility to work in rotational shifts with rotational weekly offs
- Good Knowledge of Windows & Linux OS.
- Work experience with different Systems, Software, Protocols, and APIs.
- Opportunity to work on IT projects.
- Exposure to Linux OS and Ticketing tools.
- Work in collaboration with a team.
- Guided by experts and professionals in the field and learn on the job.
- Enhance customer support skills and communication skills
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Technical Support Engineer - Mumbai - Route Mobile Rml
Description
Key roles and responsibilities for this position are as follows:
Desired Skills & Experience:
What to expect from the role
Career Progression
With appropriate experience in the job role, you can move on to other jobs such as:
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IT Support Engineer
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IT Support Engineer
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Support Engineer
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IT Support Engineer
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IT Support Engineer
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It Support Engineer
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It Support Engineer
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IT Support Engineer
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