Captain Mohali - Sahibzada Ajit Singh Nagar, India - Fashion TV India

Description

A Food & Beverage Captain alsoknown as a Captain Waiter or Head Waiter plays a crucial role inthe hospitality industry specifically in restaurants hotels andother dining establishments. Their primary responsibility is toensure the smooth and efficient operation of the food and beverageservice. Here is a comprehensive job description for a Food& Beverage Captain:JobTitle: Food & BeverageCaptainJobSummary:The Food &Beverage Captain oversees and coordinates the daytoday operationsof the restaurant or dining establishment ensuring high levels ofcustomer satisfaction. They are responsible for managing thewaitstaff coordinating with the kitchen and maintaining a positivedining experience forguests.Responsibilities:

1. StaffManagement:

• Supervisetrain and motivate the waitstaff to provide excellent customerservice.
• Assign tasks and responsibilities tothe waitstaff ensuring smooth workflow during peakhours.
• Conduct regular staff meetings tocommunicate updates policies andimprovements.

1. ServiceCoordination:

• Coordinatewith the kitchen staff to ensure timely preparation and delivery offood orders.
• Monitor table turnover andoptimize seating arrangements to accommodate as many guests aspossible.
• Address any customer complaints orissues promptly andprofessionally.

1. GuestRelations:

• Welcomeguests upon arrival and assist in seatingarrangements.
• Ensure guests needs andpreferences are met throughout their diningexperience.
• Handle reservations specialrequests and VIP guests with specialattention.

1. QualityControl:

• Maintainhigh standards of service quality cleanliness andhygiene.
• Inspect table settings dining areasand service stations to ensure they meet establishedstandards.
• Collaborate with the kitchen tomonitor food quality andpresentation.

1. OrderingandInventory:

• Assistin managing inventory of food and beveragesupplies.
• Place orders for necessary suppliesand ensure stock levels are maintained.
• Monitorand control food and beveragecosts.

1. TrainingandDevelopment:

• Provideongoing training to staff on service standards menu knowledge andcustomer interaction.
• Identify areas forimprovement and implement training programsaccordingly.

1. FinancialResponsibilities:

• Assistin budgeting and forecasting for the food and beveragedepartment.
• Monitor sales expenses andprofitability and implement costcontrol measures whennecessary.

1. Compliance:

• Ensureadherence to health and safety regulations as well as food safetystandards.
• Stay informed about local licensingand compliance requirements for the food and beverageindustry.

Qualifications:

• Previousexperience in a similar role within the food and beverageindustry.
• Strong leadership and communicationskills.
• Excellent customer service andinterpersonal skills.
• Knowledge of food andbeverage operations including menu items and winepairings.
• Ability to handle stressfulsituations and resolveconflicts.

Education:

• Highschool diploma or equivalent. Additional education in hospitalityor a related field is aplus.

WorkEnvironment:

• The rolemay require working evenings weekends and holidays as per theoperational needs of theestablishment.

A Food &Beverage Captain plays a critical role in shaping the overalldining experience for guests and contributes significantly to thesuccess of the establishment.

customer,beverageindustry,customer service