Airport Representative or Guest Relations Officer - Mumbai, India - Hunarstreet Technologies

Description

• Greetpassengers upon their arrival at the airport and provide a warm andwelcoming atmosphere.
• Assist passengers withcheckin procedures security checks and boardingprocesses.
• Offer guidance and information aboutflight schedules gate changes baggage claim and other relevantairport services.

• Provideexceptional customer service by addressing passenger inquiriesconcerns and complaints.
• Handle difficult orirate passengers with patience and professionalism resolving issuesto the best of your ability or escalating to higher authoritieswhen necessary.
• Ensure that passengers withspecial needs such as children elderly individuals or individualswith disabilities receive extra assistance asrequired.

• Assistpassengers in locating lost baggage or personal items by liaisingwith the airports lost and found department and coordinating theretrieval process.

• Providespecial services to VIP passengers such as escorting them througharranging ground transportation and ensuring a seamless travelexperience.

• Highschool diploma or equivalent (additional education or certificationin hospitality or tourism is a plus).
• Excellentcommunication and interpersonal skills.
• Strongproblemsolving abilities.
• Ability to work in afastpaced and highstress environment.
• Knowledgeof airport operations and procedures (training may beprovided).
• Customer service experience ispreferred.
• Multilingual skills are often anadvantage.

passengerassistance,vip services,price negotiation,vendormanagement,customer service,airport customer service,lost and foundassistance,appearance and conduct,astra,shiftwork