Captain - F Diner Lucknow - Fashion TV India

Description

Job Overview:We areseeking a dedicated and experienced Food and Beverage Captain tolead our dining service team. The ideal candidate will play acrucial role in ensuring exceptional customer experiencescoordinating service activities and maintaining high standards ofquality and efficiency in the food and beverage department. If youhave a passion for hospitality strong leadership skills and acommitment to delivering outstanding service we invite you to applyfor thisposition.Responsibilities:

1. ServiceCoordination:

• Overseeand coordinate all aspects of the dining service includingrestaurant banquet and event operations.
• Ensurea seamless flow of service by managing reservations seatingarrangements and guestpreferences.

1. TeamLeadership:

• Leadand motivate the frontofhouse staff including servers hosts andother service personnel.
• Provide trainingguidance and feedback to enhance the teams performance and guestsatisfaction.

1. GuestInteraction:

• Interactwith guests in a courteous and professionalmanner.
• Address guest inquiries concerns andspecial requests promptly andeffectively.
• Monitor guest satisfaction andtake proactive measures to ensure a positiveexperience.

1. QualityControl:

• Monitorand maintain high standards of food and beverage qualitypresentation and service.
• Conduct regularinspections to ensure cleanliness and organization in diningareas.

1. MenuKnowledge:

• Possessa comprehensive understanding of the menu including ingredientspreparation methods and specials.
• Providerecommendations and descriptions to guests promoting upselling whenappropriate.

1. Orderingand InventoryManagement:

• Collaboratewith kitchen and bar staff to manage inventory levels and ordersupplies as needed.
• Monitor and control portionsizes and waste to maximizecosteffectiveness.

1. TrainingandDevelopment:

• Conductongoing training sessions for staff on service standards menuknowledge and customer service skills.
• Keep theteam informed about changes in menus promotions andpolicies.

1. EventCoordination:

• Coordinatewith event planners and banquet staff for special events andfunctions.
• Ensure smooth execution of cateringservices for events held within theestablishment.

1. AdherencetoStandards:

• Ensurecompliance with health and safety regulations as well as companypolicies.
• Uphold and reinforce hygiene andsanitation standards throughout the food and beverageareas.

Requirements:

• Provenexperience in a supervisory or leadership role within the food andbeverage industry.
• Strong interpersonal andcommunication skills.
• Excellent organizationaland multitasking abilities.
• Indepth knowledgeof food and beverage operations including service techniques andindustry trends.
• Familiarity with POS systemsand reservation platforms.
• Ability to work in afastpaced and dynamic environment.
• Acustomercentric approach with a commitment to exceeding guestexpectations.

customer,operations,bar