Infrastructure Security Engineer-Firewall - Mumbai - confidential

    confidential
    confidential Mumbai

    1 day ago

    Full time
    Description

    Position Summary

    We are seeking a Level 2 Engineer – Device Management with 4+ years of hands-on experience in managing and troubleshooting enterprise security devices, primarily Next-Gen Firewalls. This role involves day-to-day operations, incident resolution, rule/policy management, and change execution. The candidate should be familiar with ITIL processes and willing to work in a 24x7 shift environment.

    Key Responsibilities

    Firewall Operations & Troubleshooting

    • Monitor and maintain the health and performance of firewalls.
    • Troubleshoot complex firewall and network security issues.
    • Perform traffic analysis, packet captures, and root cause investigations.
    • Collaborate with L1/L3 teams for efficient incident resolution.

    Rule & Policy Management

    • Review, implement, and optimize firewall rules and access control policies.
    • Conduct periodic audits to clean up obsolete or redundant rules.
    • Manage VPNs, segmentation policies, and configuration baselines.

    Incident & Change Management

    • Act as L2 escalation point and support RCA for recurring incidents.
    • Perform firmware upgrades, patches, and configuration changes.
    • Follow ITIL-aligned incident and change management practices.

    BAU Operations & Automation

    • Develop or use automation scripts for monitoring/reporting.
    • Improve firewall logging, alerting, and proactive incident detection.
    • Coordinate with vendors/OEMs for hardware/software escalations.

    Documentation & Reporting

    • Maintain up-to-date documentation for device configurations and changes.
    • Prepare regular performance, threat, and compliance reports.
    • Mentor L1 engineers and contribute to knowledge sharing.

    Basic Qualifications

    • B.E./B.Tech in Computer Science/IT or equivalent master's degree.
    • Certifications: At least one of the following:
    • CCNP Security, NSE 3/4+, PCNSA/PCNSE, CCSA/CCSE, JNCIS-SEC.
    • Solid understanding of firewall platforms (Palo Alto, Fortinet, Cisco, Check Point, etc.).
    • Excellent troubleshooting, analytical, and communication skills.
    • Ability to work independently and manage high-pressure incidents.
    • Willingness to work in 24x7 shifts (rotational).

    Preferred Qualifications

    • ITIL Foundation certified.
    • Experience across multiple customer environments.
    • Hands-on knowledge of ITIL-based operations including change/incident/problem management.
    • Exposure to automation tools and scripting (e.g., Python, Ansible).

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