Senior Associate - Pune, Chennai, Hyderabad / Secunderabad, Telangana - confidential

Description

Key Accountabilities and main responsibilities

• Strategic Focus
• To be a team player, maintain good working relationships with colleagues, collaborate with others to achieve the team s goals.
• Operational Management
• Suggest and identify process improvements/ process simplification ideas that positively impact efficiencies, quality standards and customer experience across the business
• Complete mandatory training by the required due date.
• To create & up keep Business Process Manuals & Make training manuals.
• To work as a Subject Matter expert in the team.
• To ensure the quality and productivity of ones/ self-production exceeds expectations.
• People Leadership
• To be a mentor to the new joiners or colleagues who need assistance.
• Work collaboratively across the firm to achieve the Goals of the team / company
• Governance & Risk
• To assist with query handling, quality error analysis, identify root cause and help with solutions to close the gaps.

Experience & Personal Attributes

• Good knowledge of Microsoft Office. Knowledge of writing Macros would be of added advantage.
• Effective communication skills, both written and verbal
• Prioritisation and time management skills, demonstrating flexibility and ability to work autonomously
• Demonstrates good teamwork ethics, showing willingness to assist peers and take on additional tasks
• Able to maintain a high degree of accuracy and attention to detail
• Actively seeks out self-improvement, professional development opportunities and feedback
• Ability to work on tight deadlines and follow processes
• Basic understanding of relevant industry knowledge and commercial impacts
• Takes ownership of role, responsibilities, and understands the impact on the wider team
• Willingness to work in Rotational Shifts
• Should have a can do mentality.