Salesforce Architect - Hyderabad / Secunderabad, Telangana - confidential

    confidential
    confidential Hyderabad / Secunderabad, Telangana

    4 days ago

    Full time
    Description

    Salesforce Solution Design and Implementation

    • Design and implement best-in-class Salesforce Service Cloud and Contact Center solutions
    • Optimize agent and customer journeys using Salesforce features such as Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, Online Sites, Order Management, Data Cloud, Unified Knowledge, and Einstein/Gen AI
    • Ensure seamless, omnichannel customer and agent experiences

    Leadership and Team Management

    • Lead and mentor a team of Salesforce practitioners
    • Enforce adherence to Salesforce best practices across delivery
    • Guide junior team members in technical and functional solutioning

    Pre-Sales and Client Engagement

    • Participate in pre-sales meetings and provide strategic input in sales opportunities
    • Lead solution workshops and gather business requirements
    • Prepare proposals, estimates, and present tailored Salesforce solutions to clients

    Project Delivery and Execution

    • Oversee design, build, and run phases of Salesforce projects
    • Validate project resources based on technical and functional requirements
    • Lead demos, UAT, and architecture assessments with clients
    • Manage configurations, customizations, user setup, and data mapping
    • Integrate Salesforce with other enterprise systems using APIs and middleware
    • Leverage Einstein and Gen AI capabilities for intelligent automation

    Industry Expertise

    • Apply industry-specific knowledge to design tailored Salesforce solutions
    • Ensure solutions align with industry compliance and regulatory requirements
    • Stay informed on Salesforce Industry Cloud developments

    Innovation and Continuous Improvement

    • Monitor Salesforce updates and releases to suggest enhancements
    • Drive innovation by designing creative, AI-driven, and scalable solutions
    • Train end-users, clients, and project teams on implemented functionalities

    Documentation and Knowledge Transfer

    • Develop and maintain comprehensive documentation of solution designs and implementations
    • Ensure knowledge transfer through clear documentation and client training

    Qualifications:

    Experience

    • 7+ years of hands-on Salesforce experience with multiple full lifecycle implementations
    • 10+ years of experience in enterprise software applications
    • Proven expertise in Salesforce Service Cloud with strong contact center implementation experience
    • Industry experience in sectors such as finance, healthcare, retail, or technology
    • Familiarity with Salesforce Einstein, AI-driven insights, and automation

    Education

    • Bachelor's degree in Computer Science, Information Technology, or a related field

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Salesforce architect