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    • Technical Product Support Specialist - Bengaluru, India - Twixor

    Twixor
    Twixor Bengaluru, India

    2 weeks ago

    Default job background
    Description

    **Job Description**

    Our ideal candidate has 2-5 years of experience in Technical Product Support or a similar role. They possess strong technical skills, excellent customer service, and solid product knowledge.

    Key Responsibilities:

    • Provide technical support to customers on product-related queries and issues.
    • Troubleshoot technical problems and escalate complex issues to the appropriate teams.
    • Engage with customers to understand their requirements and provide effective solutions.
    • Create and maintain documentation for product support processes.
    • Collaborate with cross-functional teams to improve product features and user experience.

    The selected candidate will be based in Bangalore and will work in a global company with 51-200 employees in the IT Services and Consulting sector.

    **Company Overview**

    Twixor is a Singapore-headquartered company with a global client base. We specialize in enabling business transactions over messaging channels and orchestrating digital customer journeys with intelligent automation across various industries.

    Requirements:**

    • 2-5 years of experience in Technical Product Support or a similar role.
    • Strong skills in Technical Troubleshooting and Problem Solving.
    • Excellent Customer Service and Communication Skills.
    • Solid Product Knowledge and Attention to Detail.
    • Analytical Thinking and ability to handle tickets efficiently.

    We offer a competitive salary and the opportunity to work in a dynamic environment with a global perspective.

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