Change & Implementation Lead / Functional Test Lead GSC's - Gurugram, India - HSBC

    HSBC
    HSBC Gurugram, India

    1 week ago

    HSBC background
    Permanent - temps plein
    Description

    Location : Gurugram/Chennai/Hyderabad/Bangalore

    The Opportunity:

  • The Change & Implementation Lead manages the end-to-end implementation process and is responsible for rolling out the system solution and operating model to the business process by coordinating with various programme workstreams and external stakeholders.

    • Define Strategy

  • Take ownership of the end-to-end implementation plan and manage the change management process.
  • Work with dynamic plans in a fast moving environment, continually assessing priorities and progress and adjusting approach where necessary, being sure to maintain the support of stakeholders.
  • Accountable owner for delivering the activities to enable effective implementation and mitigate risk and issues , stakeholder engagement, set up of new teams, training and communication, contingency plan, through to business readiness assessment, roll out and benefits realization.
  • Report the status, risks and issues to the implementation manager.

    • Co-ordination

  • Partner with various programme workstreams, including requirement, design and delivery, to enable the transition of programme deliverables from workstreams into business as usual processes.
  • Partner with the IT and external Vendors to help ensure their contributing delivery responsibilities are successful.
  • Partner with the Operation, Analytics and TOM team to ensure they are embedded in the business transition activities.
  • Partner with business leaders and stakeholders to understand the business need and provide change leadership.
  • Partner with other programmes and manage the dependencies.

    • Team responsibility

  • Lead a team of Change & Implementation analysts. Define the role and responsibilities and manage the day-to-day activities by exception. Provide prioritization when necessary.
  • Support the validation and testing leads in defining and executing the programme test strategy.
  • Apply extensive understanding of different test approaches (waterfall, Agile, v-model), tools and techniques to lead a team in test preparation and execution activities.

    • Governance, Controls and Audit

  • Manage the implementation entry and exit/sign-off governance. Ensure the business benefits are realized.
  • Lead the team to guarantee exit deliverables – completion of scripts, completeness of results, exit reports, etc.
  • Manage the programme in alignment with HSBC Change Framework standards.
  • Support the internal and external audit. Ensure the relevant controls are met.

    • What you'll do:

    Principal Accountabilities: Key activities and decision making areas

    Impact on the Business

  • Lead implementation execution and exit.
  • Support all testers – internal testers, users and Managed Service – during planning, preparation and execution.
  • Support all C&I resources – during planning, preparation and execution.
  • Lead a team of implementation analysts whose responsibility it is to complete validation execution.
  • Draft, maintain and produce validation and parallel run status reports.
  • Develop materials to communicate information to or support discussions with different audiences.
  • Understand the data model, flow and end-to-end solution and processes.
  • Analyse current state operating models against target model to inform transition approach (change impact assessment).
  • Define and plan transition approach and manage required activities change management scope, roadmap, stakeholder assessments, training needs analysis, change impact and readiness assessments and effectively communicate to required stakeholders.
  • Manage transition and assess progress, evolving the approach with experience where necessary to ensure new operating models are fully embedded and benefits are realised.
  • Assess impact of change against TOM and engage with Portfolio Managers and Programme Managers to create a change portfolio that supports a pragmatic evolution to the target state, ensuring minimum disruption to business as usual and minimising gaps and overlaps between programmes.
  • Define and monitor performance measures for the success of change management activities.

    • Typical Targets and Measures

  • Activities prioritised and completed to required quality standards, in accordance with procedures and within agreed timescales.
  • Line Management feedback on completion of activities and tracking of status during project lifecycle.
  • Feedback from key Finance stakeholders
  • Business benefits realized.
  • Operating model and processes implemented to internal HSBC standards.

    • Customers / Stakeholders

  • Build and manage key relationships with internal and external senior stakeholders.
  • Understand stakeholders' objectives, direction, priorities and challenges, managing and addressing concerns and objections.
  • Influence and collaborate with stakeholders, to build consensus and shape change outcomes.
  • Foster open communication which anticipates stakeholder expectations.
  • Champion and embed outstanding service and customer advocacy.
  • Work across other key stakeholders including DBS, Finance, Risk, Business and GFC functions at Group and Regional Level, and Global Finance Change.

    • Typical Targets and Measures

  • Positive stakeholder feedback
  • Engagement evidence

    • Leadership & Teamwork

  • Promote a culture of continuous innovation, challenge the business on approach and apply knowledge of relevant latest developments.
  • Act as a visible change leader alongside the business to drive delivery of benefits.
  • Define detailed responsibilities and objectives for team members and manage performance.
  • Provide regular constructive feedback and coaching to individuals to improve their performance and support development and career progression.
  • Act as a role model to create and maintain a collaborative team environment which supports on the job learning and self-driven development.
  • Promote learning and development with a focus on key areas such as standard methodologies.
  • Promote the Group's Values and strategy by driving team engagement through timely communication.

    • Typical Targets and Measures

  • Line Management feedback completion of activities and tracking of status during project lifecycle.
  • Feedback from key Finance stakeholders
  • Feedback from team
  • Recognition of value added to the business.

    • Operational Effectiveness & Control

  • Manage all regulatory and compliance matters and the management of operational risk.
  • Manage and monitor compliance with all relevant mandatory standards, group policies and tools.
  • Communicate change impacts to stakeholders and raise risks and issues to appropriate governance bodies, together with intended action to manage them.
  • Ensure any processes migrated offshore are completed in line with the GFC approved model.
  • Manage agreement of all support and BAU project-related costs at early stages of the change cycle.

    • Typical Targets and Measures

  • Adherence to all relevant procedures, keeping appropriate records, timely updates to project lifecycle documentation as per the activities.
  • Risks and issues log
  • Project plans
  • Adherence to Group Policy, with regular benchmarking

    • Major Challenges (The challenges inherent in the role that require a continual test of the role holder's abilities)

  • Process knowledge – The Lead should be able to quickly understand the end-to-end process and the implications of that process for validation including elements of accounting and finance processes.
  • Solution knowledge – The Lead should be able to quickly understand the end-to-end solution and the implications of that solution for validation including infrastructure, technology and interface design.
  • Validation Methodologies – The Lead should have an excellent understanding of multiple approaches to validation – Waterfall, v-model, Agile.
  • Scope: The role holder will typically deal with the delivery of large scale, complex, global change, which spans organization boundaries.
  • Sign off and benefits realization: The role holder must manage business sign off to agree the project transition to business as usual, while ensuring all necessary ongoing activities are in place to drive benefits realization.
  • Evolving plans: The role holder must work with dynamic plans in a fast moving environment, continually assessing priorities and progress and adjusting course where necessary, being sure to maintain the buy-in of stakeholders

    • Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

  • The role has been created to manage Global Finance change initiatives and to ensure change is delivered in a globally consistent, coherent and effective manner.
  • The role holder will operate as a functional test lead and engage a wide spectrum of senior stakeholders across the bank.
  • The role holder will work effectively across multiple change initiatives simultaneously.
  • The role holder will overall manage ECB RWA functional testing team for NCCR and Basel 3 for RWA VS, including resources, involve in test planning, capacity building, finalization of test approaches/ test cases and obtaining sign off from all stakeholders both within Finance Change and the wider teams.
  • The role holder will work across key stakeholders including Reg Reporting, Group & Site Regulatory teams, Finance, B3R stakeholders, and other Finance Change Delivery teams.
  • The primary objective will be understanding stakeholders' objectives, direction, priorities and challenges, managing and addressing concerns and objections.
  • Provide leadership to resolve any business UAT and delivery issues with appropriate governance.
  • Act as a visible change leader alongside the business sponsor and leadership to drive delivery of benefits.
  • Drive delivery of test plan, provide regular status reporting to senior management and senior steering committees.
  • The role holder will also be responsible to mobilize test team and allocate tasks and roles.
  • Establish effective controls and procedures.

    • Management of Risk (Operational Risk / FIM requirements)

  • The role holder will continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
  • This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
  • Also, by addressing any areas of concern in conjunction with line management and/or the appropriate department.

    • Observation of Internal Controls (Compliance Policy / FIM requirements)

  • Maintains HSBC internal control standards, including timely implementation of internal and external audit points, together with any issues raised by external regulators.
  • The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer, or Local Compliance Officer. The term 'compliance' embraces all relevant financial services laws, rules and codes with which the business must comply.
  • This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also, and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators.

    • Role Dimensions (, balance sheet size, lending/expenditure limits, size/volume of transactions, budget USD'000)

  • The role holder will work with a large Global Finance team that delivers complex transformational and important regulatory change.
  • The role will require co-ordination of teams/activities across multiple global regions.
  • The role will require management and control of costs/investments within an agreed budget.
    • Requirements

    What you will need to succeed in the role:

  • Minimum 10-14 years of experience in Finance or Finance change field.
  • Strong technical knowledge of PRA/EBA and HKMA regulatory reporting requirements
  • Strong knowledge of reforms
  • Proven stakeholder management skills
  • Proven management track record in dynamic environments, with the ability to manage teams with diverse backgrounds and skill sets, both locally and in-country and to maintain a global perspective.
  • Demonstrated good portfolio management skills and ability to develop delivery plans and manage multiple projects.
  • Experience of working with teams in large complex Programmes within the financial services industry.
  • Experience in delivering change within a services environment and an appreciation of regulatory and compliance imperatives.
  • Good experience of assessing the potential impacts of change and planning / delivering actions which can be taken to embed change effectively for benefits realization.
  • Practical understanding of software development lifecycles and methods, including requirements definition and testing in both waterfall and Agile environments.
  • Proven management track record in dynamic environments, with the ability to support and direct large teams with diverse backgrounds and skill sets, both locally and across regional sites and to maintain a global perspective.
  • Demonstrate good portfolio management skills and ability to develop project plans and manage complex projects which span organization boundaries.
  • Strong management, decision-making, problem-solving, and interpersonal skills including the ability to listen to and influence stakeholders at all levels, and to build consensus among a wide range of internal and external customers with conflicting priorities.
  • Ability to provide SME knowledge in specific area to continuously improve areas of practice.
  • Ability to define a test approach/ scenarios / test cases and execute the test strategy for Regulatory systems/applications.
  • understanding of the HSBC data (facility, products, risk parameters used for credit risk calculation and reporting)
  • Advance data interrogation skills using SQL and Excel

    • You'll achieve more at HSBC

    HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."