Implementation Engineer - Ahmedabad
3 days ago

Job description
Company DescriptionShivam Medisoft Services Pvt. Ltd. is a trusted provider of healthcare technology solutions, catering to over 1,000 hospitals across India.
The company offers an innovative ERP solution that simplifies and integrates all aspects of hospital management, including clinical, financial, administrative, and operational processes.
Distinguished by its cutting-edge technologies like Control Towers, Shivam enables hospital administrators to make smarter, real-time decisions with a single-screen visualization of operations.
By prioritizing efficiency and innovation, Shivam continually contributes to the betterment of healthcare services nationwide.This is a customer support-oriented role, not related to software development or coding.
As an Implementation Executive, you will be the face of the company at client sites, helping hospitals and healthcare facilities adopt and run our software smoothly.
Key Responsibilities:
Travel to client locations across India for software implementation and training
Provide on-site and remote support for product setup and usage
Act as the first line of contact for any software-related concerns or issues
Educate clients on product features, usability, and updates
Handle customer queries with patience and professionalism
Coordinate with internal technical and support teams for issue resolution
Maintain proper documentation of client interactions and feedback
Ensure successful go-live and smooth client on boarding
Requirements:
Good communication and interpersonal skills
Willingness to travel frequently (PAN India)
Basic understanding of software usage and customer service
Ability to understand client concerns and respond accordingly
Problem-solving mind-set and learning attitude
Preferably from a technical or healthcare background, but not mandatory
What you'll Gain:
Full exposure to software implementation and customer handling
Real-time experience in product troubleshooting and client communication
A strong foundation for a future career in customer success, product support, or tech operations
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