Service Delivery Director - Gurugram, India - ConsultSP
Description
Role & responsibilities:
Seeking an Insurance Global Benefits Management Expert (Insured Benefits) for a Fortune 200 professional Services Company
Your Role will be Client Director in the Global Benefits Management (GBM) team you will manage the global relationship for a range of clients, ensuring delivery against their strategic and tactical goals for benefits regionally or globally. You will be responsible for their insured employee benefits, overseeing the coordination of renewals locally and appointment in all mandated locations.
Company provides insights, advice and technology-driven solutions to help build brighter futures for our clients, colleagues and communities. Together, were redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being.
Company allows multinational organisation to manage their insured employee benefits around the world more effectively. The Company solution delivers everything clients need when it comes to local broking renewals, global co-ordination, technology, governance and consulting.
What's in it for you?
To join a truly global organisation that can offer excellent career development opportunities
The chance to be involved with a broad range of projects, relating to employee benefits, supporting clients with specific requirements or issues they are experiencing
The opportunity to work with global organizations and make a real difference in how they manage and deliver benefits globally.
Be part of a great team of people, with flexible hybrid working (3 days in the office/ with clients and 2 days from home
Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
\We will count on you to:
Manage a number of client relationships and provide advice with regards to global insured benefits
Oversee the implementation and ongoing management of Company appointments and maintain client satisfaction, ensuring key activities are completed and internal / external parties are aligned
Work proactively and closely with all members of the client team to influence delivery and ensure that commitments to the client are met, fostering a culture of shared responsibility and ownership
Liaise directly with senior-level Global Client Managers, as the lead global contact for client deliverables required under the Company appointment
Support with the execution of the clients global benefit strategy, including things such as benefit harmonization, minimum standards or global benefit financing
Oversee the coordination of local in-country colleagues in their role of local specialist/brokers.
Support clients to monitor their employee benefit programs around the world, providing regular reports and updates, to making sure global governance processes are being followed
Stay up to date with changes in international employee benefit trends and issues, monitor market developments and consult with clients on these matters
Proactively look for opportunities grow client revenue as well as supporting with new business development opportunities
What you need to have:
Proven consulting, client management or broking experience, preferably gained from a similar role in a large complex, global organisation
Previous experience in the Insurance, Financial Services or Employee Benefits sectors, working with multinationals
Strong client focus with relevant client facing experience
Ability to consult, analyze and communicate on insured employee benefit related products
Excellent communication skills, both written and verbal, with strong attention to detail
Experience in simultaneously managing multiple projects/tasks and have an organized approach, with the ability to prioritize, drive them to conclusion
Results-orientated, accustomed at setting high standards and working in a demanding environment
Strong self-starter, fast learner, with the ability to work independently or as part of a team
What makes you stand out:
Existing international benefits experience, with a working knowledge of international employee benefits (e.g. pension, risk benefits, medical).
Have a good understanding of employee benefit risk financing solutions
Experience managing benefit renewals in conjunction with Flexible Benefits platform providers
Have successful track record of new business development
Being fluent in another language
Role: Sales Support & Operations - Other
Industry Type: Insurance
Department: Sales & Business Development
Employment Type: Full Time, Permanent
Role Category: Sales Support & Operations
Education
PG: MBA/PGDM in Any Specialization
Key Skills
Employee benefits, New Client Acquisition, Client Onboarding, Client relationships, Client Acquisition, Client Retention, Revenue Generation