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    • Application Support Engineer - Thane - Cover-More

    Cover-More
    Cover-More Thane

    1 week ago

    Default job background
    Permanent - Full time
    Description

    Job Category:

    Growing Your Career in Our Global Tech Hub

    Cover-More Group keeps people safe while traveling globally every day. We provide reliable, fast, flexible, and bespoke services for our customers and partners, including travel agencies, airlines, banks, and major sporting clubs.

    In the post-pandemic world, travel insurance is more important than ever. We're committed to delivering an exceptional service for our customers, and we want you to be part of that journey.

    Key Responsibilities:

    • You'll possess knowledge of Development ecosystem tooling: Git/CI/Docker/Kubernetes.
    • You'll have experience in software architecture design skills for maintaining High Availability and Fault Tolerance.
    • You'll have experience within the software development lifecycle using Agile methodologies and experience in agile product development practices.
    • You'll have proficiency in Octopus, TeamCity, Serverless framework, Terraform, AWS, Windows, Linux, Containerization.
    • You'll work with business and product owners on continuous improvements.
    • You'll have experience in Dev-Ops deployment automation design with GitHub Actions.
    • You'll assess and advise on serverless development frameworks.
    • You'll manage, analyse, troubleshoot, and resolve Incidents for core applications and adhere to the SLAs.
    • You'll work with the Critical incident team to do the root cause analysis and help prepare preventive actions.
    • You'll monitor applications and infrastructure alerts, and react promptly.
    • You'll understand the requirement of alerts and configuring the same into New Relic tools.
    • You'll know systems architecture within high-availability environments.
    • You'll have knowledge and practical experience in build/deploy automation, scripting, code repo, containers.
    • You'll work with the release team to ensure smooth releases.

    Requirements:

    • You'll have great communication skills leading to a strong rapport with all internal stakeholders.
    • You'll have a minimum 6+ years of experience in Development and Production support.
    • You'll have good experience over .net, SQL, MVC, API, WCF, network fundamentals etc.
    • You'll have proficiency and experience in Octopus, TeamCity, Serverless framework, Terraform, AWS, Windows, Linux, Containerization.
    • You'll maintain and suggest CI/CD best practices and automating security testing at the speed of DevOps.
    • You'll maintain all central Dev-related systems for source control, CI, Service Discovery, and more.
    • You'll use a continuous delivery mindset to ensure a frictionless path to production.
    • You'll have Knowledge and practical experience in build/deploy automation, scripting, code repo, containers.
    • You'll have extensive knowledge on managing issues reported by business, RCA, proposing/doing fixes, working on SQL scripts; documentation, ad-hoc reporting etc.

    Why Choose Us?

    We value optimism, caring, togetherness, reliability, and determination.

    We have more than 1500 employees worldwide: we're a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, and customer service professionals.

    We share a global mission to look after travellers, at every step of their journey.

    Job Flexibility:

    We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

    Career Growth:

    We want you to continue to learn, develop, and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business.

    Diversity and Inclusion:

    We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

    Taking Time for You:

    We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, Covid leave (to get vaccinated and for when you're sick), volunteer leave, and a comprehensive paid parental leave scheme.

    Other Perks:

    • Mediclaim insurance cover in case of any health emergency.
    • Coverage under group personal accident insurance.
    • Flexible and compressed work weeks and hybrid working options.
    • Generous range of paid leave – 21 annual leave days, 6 sick leave days, 12 public holidays.
    • An extra day off for you to take on your birthday or your annual work anniversary.
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Application support engineer