Operations Workforce Scheduler - Mumbai - beBeeScheduling

Demonstrate extensive knowledge of Workforce Management(WFM) methodologies... · Create develop maintain detailed capacity plans... · ...

Responsibilities include demonstrating knowledge of Workforce Management methodologies, creating capacity plans, analyzing historical volumes, maintaining headcount reporting, and monitoring forecasts. · ...

Develop and manage daily weekly and monthly schedules to ensure optimal workforce utilization Coordinate with operations teams to forecast volume and plan capacity accordingly Monitor real-time performance metrics and make necessary schedule adjustments Analyze workforce data to ...

The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational targets. · This role involves making immediate adjustments to schedules, addressing workfor ...

The Workforce Management Planner/Scheduler will work closely with various departments to ensure seamless coordination and high levels of service delivery. · Key Responsibilities: · Create and manage employee schedules to ensure optimal coverage and meet service level agreements ( ...

This role involves developing and managing comprehensive schedules for a business unit. The supervisor will be responsible for forecasting upload, generating intraday patterns (IDP), schedule generation and optimization. · Developing and maintaining comprehensive schedules · ...

Join the team that identifies call center business needs and optimizes service levels in real-time. A highly-collaborative environment values relationship-building and strategic thinking. · Entering schedule data for performance reports using eWFM software. · Maintaining real-tim ...

About Us · NymbleUp builds workforce management software that works. Our platform helps retail and restaurant chains figure out staff needs and creates schedules without driving managers mad. · We use Prophet demand forecasting, scheduling algorithms, and a Django backend process ...

Schedule Management: Support senior management in designing and maintaining optimal agent schedules to meet dynamic business demands. · ...

We are looking for someone with minimum 2 Years minimum exp, · Strong interpersonal skillsExcellent communication skillsUser level skill set Calabrio WFM (12-month experience desirable) ...

Lead workforce planning and scheduling activities to ensure optimal staffing and resource utilization. · ...

Join our dynamic Forecasting Team within Workforce Planning as a Workforce Analyst I. · ...

We are currently seeking a talented and analytical Call Center Real-Time Analyst to join our Workforce Management (WFM) Team. · To monitor real-time call center performance, make data-driven decisions, and collaborate with various departments to maximize agent productivity and cu ...

The Coordinator, Workforce Management Client Services plays a critical role in ensuring operational efficiency within a multi-channel contact center. This position is responsible for developing and managing short- and long-term staffing forecasts, maintaining scheduling processes ...

+ Workforce Management (WFM) Manager – Collections. · + The WFM Manager is responsible for end-to-end workforce strategy for collections operations including forecasting, capacity planning, bucket-wise manpower allocation, · + real-time governance dialer alignment cost optimizati ...

Manage international voice process workforce management ensuring efficient scheduling and real-time analysis conduct regular reporting on key performance indicators KPIs such as AHT Shrinkage Attrition CSat Dsat etc to identify areas for improvement develop and maintain effective ...

The Real-Time Analyst will be responsible for real time monitoring of service levels and consultant performance during the day to ensure effective management of the incoming phone calls volume. · ...

Support operations from scheduling & real time perspective Support operations with daily/Weekly/Monthly reports and other dashboards Manage Shrinkage, Schedule Adherence, Delivery, resource planning etc Track outages and impact of such events Review KPIs and Service Level project ...

Oversee and manage the production team to ensure smooth day-to-day operations ensuring timely and efficient chemical production in line with quality and safety standards. · ...

Support and configure global HR systems with a focus on plant shift scheduling and workforce management. · ...

Build and run end to end analytics pipelines (Power BI, Python/SQL, SAP IBP) to produce accurate, automated, and scalable insights for Supply Chain Solutions. · The purpose of this role is to enable datadriven decisionmaking by applying analytics and data science techniques to bu ...