Support Engineer - Bengaluru, India - DataNimbus
Description
DataNimbus is a pioneering enterprise and payments modernization company, offering innovative solutions to orchestrate financial journeys for businesses worldwide. With an unwavering commitment to unlocking the value of automation and data science to increase revenue and reduce operational costs and risks, DataNimbus is at the forefront of driving innovation within the payments industry.
The DataNimbus platform consists of two enterprise-grade pieces that solve the smart-contracts and payments puzzle:
FinHub: intelligent payments platform, with a comprehensive suite of features including powerful APIs, advanced workflows, robust rules engine, and efficient data management and data integration capabilities for seamless connectivity and enhanced payments orchestration. Key products here include escrow automation, virtual accounts/ledgers, payouts, collects and remittances.
: low-code intelligent automation platform for managing and integrating data in the enterprise, allowing citizen developers to build and deploy complex, sophisticated data journeys effortlessly.
Why join DataNimbus:
At DataNimbus, we are committed to pushing the boundaries of what is possible in the world of payments. Our forward-thinking solutions pave the way for a smarter and more agile future. Collaborate with a dynamic team of experts and work on groundbreaking projects that shape the future of digital commerce. Embrace the future of payments modernization and become a catalyst for change with us.
What do we want you to do:
● Investigate and identify solutions to raised support incidents
● Investigate root cause for problems through effective collaboration between internal and external stakeholders
● Diagnose and troubleshoot technical issues
● Ask customers targeted questions to quickly understand the root of the problem
● Track tickets through to resolution, within agreed SLA
● Talk clients through a series of actions, either via phone, email or chat, until the issue is solved
● Properly escalate unresolved issues to appropriate internal teams
● Provide prompt and accurate feedback to customers
● Refer to internal database or external resources to provide accurate solutions
● Ensure all issues are properly logged.
● Prioritize and manage multiple open issues simultaneously
● Work closely with software engineers and development teams to identify and resolve potential issues and defects.
● Document all issues and their solutions to help future efforts in the design and implementation of our software products.
What would help make your case:
● Experience working with REST API and hands on experience in using API clients like POSTMAN
● Experience with one or more programming/scripting languages
● For example, some knowledge of Kubernetes, angular js, node js. MongoDB, Linux etc.
● Education - B.Tech or equivalent bachelor's degree in computer science
● Experience - 2+ years
● People skills to have -
○ You have to put people, their real needs and experiences first.
○ You must listen first and then act. Patience is a key virtue for this role.
○ You must communicate clearly and effectively - both in verbal and written.
○ You must be able to think on your feet and rapidly learn new technologies and skills.
○ You must be disciplined and have a commitment towards set timelines
Interested?
Send in your CV to ASAP