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- Understanding the products and services provided by the company.
- Preparing company policies and procedures.
- Developing training lessons with service delivery systems.
- Managing a team of Customer Support Representatives.
- Supporting the customer through an email ticketing system and phone calls.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Monitoring the performance of individual representatives.
- Maintaining records of each phone call for future reference.
- Assisting the HR department with hiring new employees.
- Providing the new employees with training sessions for enhancing their skills.
- Offering exceptional customer service and satisfaction.
- Following up with customers for any further information.
- Taking feedback from the customers.
- Negotiating the terms and conditions with the customer.
- Contributing the work to the companys knowledge base.
- Maintaining a healthy relationship with the clients.
- Adhering to the companys rules and regulations.
Customer Care Executive - Faridabad, India - Sampark India Logistics Private Limited
Description
job description
Updating pick & delivery details to customer
Sending mis
making performance ppt of customer Following up with branches and updating to customer timely