Voice / Chat BPO - Delhi, Noida - Br Placements New Delhi

Description

Key Responsibilities:

• Handle customer inquiries and provide support through voice calls and/or chat (text-based) interactions.
• Actively listen to customer needs and concerns, and provide accurate, clear, and concise information or solutions.
• Troubleshoot issues, guide customers through processes, and resolve problems efficiently.
• Maintain comprehensive and accurate records of all customer interactions in the designated system.
• Adhere to defined service level agreements (SLAs) and quality standards for all customer contacts.
• Collaborate effectively with team members and supervisors to ensure seamless service delivery and a positive customer experience.

Background & Skills:

• Undergraduate (UG) or Graduate degree.
• Good communication skills – excellent verbal communication for voice processes and strong written communication (grammar, spelling, punctuation, typing speed) for chat processes.
• Open to Freshers and candidates with prior BPO experience.
• Strong problem-solving abilities and a customer-centric attitude.
• Basic computer proficiency and ability to navigate various software applications.
• Ability to multitask effectively in a fast-paced environment.
• Adaptability and a willingness to learn and improve.
• Flexibility to work in rotational shifts, if required by the process.