IT Network Services Assistant - Ernakulam, Kerala, , India

Key Responsibilities:<\/b> · <\/p> · <\/span><\/span><\/span>Technical · Support: Provide first -level support for hardware and software issues, · assisting users with troubleshooting and problem resolution. · <\/p> · <\/span><\/span><\/span>System · Maintenance: Assist in the in ...

Job description

Key Responsibilities:<\/b>
<\/p>

<\/span><\/span><\/span>Technical
Support: Provide first -level support for hardware and software issues,
assisting users with troubleshooting and problem resolution.
<\/p>

<\/span><\/span><\/span>System
Maintenance: Assist in the installation, configuration, and maintenance of
computer systems and peripherals.
<\/p>

<\/span><\/span><\/span>User
Management: Help manage user accounts, permissions, and access controls in
various systems.
<\/p>

<\/span><\/span><\/span>Documentation:
Maintain accurate records of IT inventory, software licenses, and user
documentation.
<\/p>

<\/span><\/span><\/span>Training:
Assist in training staff on new software and technologies, ensuring they have
the necessary skills to use IT resources effectively.
<\/p>

<\/span><\/span><\/span>Network
Support: Support network maintenance and troubleshooting, including
connectivity issues and basic network configurations.
<\/p>

<\/span><\/span><\/span>Backup
and Recovery: Help with data backup processes and recovery procedures to ensure
data integrity.
<\/p> Security Compliance: Assist in implementing
security protocols and monitoring systems for compliance with policies.<\/span>
<\/div><\/span>

Requirements<\/h3>

Qualifications:<\/b>
<\/p>

 <\/span>Education: Bachelor's degree in Computer
Science, Information Technology, or a related field is preferred; relevant
certifications can be beneficial.
<\/p>

 <\/span>Experience: 3 -5 years' experience in IT
support or a related role.
<\/p>

 <\/span>Skills: Strong problem -solving skills, good
communication abilities, and a basic understanding of computer systems and
networks.
<\/p>

Preferred Skills:<\/b>
<\/p>

 <\/span>Familiarity with operating systems (Windows,
macOS, Linux) and common software applications.
<\/p>

 <\/span>Basic knowledge of networking concepts and
troubleshooting.
<\/p>

 <\/span>Customer service experience is a plus.
<\/p>

 
<\/p>

 <\/span>Work Environment:<\/b>
<\/p>

 <\/span>Typically a fulltime role in an office
setting, with potential for remote support.
<\/p>

 <\/span>May require occasional afterhours work to
address urgent technical issues.
<\/p>

 
<\/p>
<\/div><\/span>