- Own and manage production incidents end-to-end (triage, coordination, resolution, closure)
- Act as the primary point of contact during incidents
- Coordinate with L1/L2/L3 teams, developers, QA, DevOps, and IT
- Provide clear, concise status updates to managers and executive stakeholders
- Manage Jira tickets, escalations, and SLAs
- Handle IT admin tasks , including:
- Developer/QA onboarding & offboarding
- Tool and access management (Jira, email, internal systems)
- Support post-incident reviews and follow-up actions
- 4+ years in IT Operations / Incident Management / System Administration
- Proven experience as an incident owner or incident commander
- Excellent verbal and written communication skills
- Strong experience with Jira or similar ticketing systems
- Comfortable speaking with senior stakeholders and leadership
- Ability to take ownership and drive issues to resolution
- You are uncomfortable leading calls or speaking with executives
- You prefer passive ticket handling without ownership
- Calm under pressure
- Confident communicator
- Action-oriented and accountable
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Experience: · 4–8 years · Location: · Chandigarh( US time overlap) · Type: · Full-time · Role Summary · We are looking for a · confident, articulate IT Operations professional · who can act as an · Incident Commander · , take ownership of issues, and communicate clearly with se ...
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IT Operations - Chandigarh - AcmeMinds Private Limited
Description
Experience: 4–8 years
Location: Chandigarh( US time overlap)
Type: Full-time
Role SummaryWe are looking for a confident, articulate IT Operations professional who can act as an Incident Commander, take ownership of issues, and communicate clearly with senior stakeholders. This role requires strong incident management, coordination, and communication skills, not just technical knowledge.
To Apply
Please send your updated CV to with the subject line: IT Operations & Incident Management Specialist– [Your Name].
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Operations Managers
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Operations Manager
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Operations Manager
Full time Only for registered members Chandigarh
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Operations Manager
Full time Only for registered members Chandigarh
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Data Entry Operator/Computer Operator
Only for registered members Chandigarh, Chandigarh
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Machine Operator
Only for registered members - Chandigarh
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Operations Assistant
Only for registered members Chandigarh, Chandigarh
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Operations Manager
Only for registered members Chandigarh, India
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Operational Specialist
Only for registered members Chandigarh, Chandigarh
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Operations Manager
Only for registered members Chandigarh, India
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Data Entry Operator/Computer Operator
Only for registered members Chandigarh, Chandigarh
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Operations Manager
Full time Only for registered members Chandigarh
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Operations Coordinator
Only for registered members Chandigarh, Chandigarh
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Refinery Operator
Only for registered members Chandigarh, Daman & Diu, Jammu, Lakshadweep, New Delhi
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Computer Operator
Only for registered members Chandigarh