IT Operations - Chandigarh - AcmeMinds Private Limited

    AcmeMinds Private Limited
    AcmeMinds Private Limited Chandigarh

    13 hours ago

    ₹450,000 - ₹1,200,000 (INR) per year * Technology / Internet
    Description

    Experience: 4–8 years

    Location: Chandigarh( US time overlap)

    Type: Full-time

    Role Summary

    We are looking for a confident, articulate IT Operations professional who can act as an Incident Commander, take ownership of issues, and communicate clearly with senior stakeholders. This role requires strong incident management, coordination, and communication skills, not just technical knowledge.

    Key Responsibilities
    • Own and manage production incidents end-to-end (triage, coordination, resolution, closure)
    • Act as the primary point of contact during incidents
    • Coordinate with L1/L2/L3 teams, developers, QA, DevOps, and IT
    • Provide clear, concise status updates to managers and executive stakeholders
    • Manage Jira tickets, escalations, and SLAs
    • Handle IT admin tasks , including:
    • Developer/QA onboarding & offboarding
    • Tool and access management (Jira, email, internal systems)
    • Support post-incident reviews and follow-up actions
    Must-Have Skills
    • 4+ years in IT Operations / Incident Management / System Administration
    • Proven experience as an incident owner or incident commander
    • Excellent verbal and written communication skills
    • Strong experience with Jira or similar ticketing systems
    • Comfortable speaking with senior stakeholders and leadership
    • Ability to take ownership and drive issues to resolution
    Not a Fit If
    • You are uncomfortable leading calls or speaking with executives
    • You prefer passive ticket handling without ownership
    Ideal Candidate
    • Calm under pressure
    • Confident communicator
    • Action-oriented and accountable

    To Apply

    Please send your updated CV to with the subject line: IT Operations & Incident Management Specialist– [Your Name].

    * This salary range is an estimation made by beBee
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