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- Responsible for managing assigned Private Banking processes at GBS IN Hub.
- Ensure all TATs are met, as per agreed SLA with respective countries.
- Ensure 100% accuracy in all assigned Private Banking Processes.
- Explore the possibility of automation of various processes resulting in TAT reduction and improved accuracy
- To have cordial engagement with all internal & external stakeholders.
- Ensure customer portfolio is correctly updated in assigned PVB Process systems through proper data uploads/inputs.
- Ensure that the team achieves acceptable Voice of Business Partner / My Voice score.
- Ensure timely query handling and all queries are comprehensively analysed to fix issues.
- To ensure all required controls and procedures are adhered in all processes.
- Ensure satisfactory audit rating in both internal and external reviews.
- Ensure all outstanding entries are reviewed and acted appropriately within agreed timelines.
- Perform review of process notes / department operating instructions on roll-out of process change or on a pre-agreed periodicity, as appropriate.
- Understand various Risk Management tools in the unit/ function and ensure adherence to the same.
- Ensure BCP capability is developed for all critical processes in the unit.
- Ensure that the team members are properly engaged through regular interactions.
- Ensure that the Performance Objectives are properly defined to all reportees.
- Ensure constructive performance review & feedback mechanism is followed.
- Develop proper training tools within the unit to ensure staffs are trained across various processes
- Deliver cost save initiatives.
- Support migration of Private Banking related processes to GBS IN.
- Co-ordinate and integrate various activities across Private Banking functions
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank's Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Embed Here for good and Group's brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
- Any UG or PG
- Reasonable communication
- Typewriting skill, Basic computer knowledge
- Eye for accuracy
- Multitasking Skills, Eager to learn
Manager - Chennai, India - Standard Chartered Bank
Description
RESPONSIBILITIES
Service
Risk
People
Others
Strategy
Regulatory & Business Conduct
Other Responsibilities
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