- Technical point of contact for identified customers & Build relationships with key account stake holders
- Work closely in implementing M2M solutions within an ecosystem of device vendors, platform partners, application & system integrators, service delivery, business and service operations.
- To co-ordinate with customers during in-life contract for analytics, complex issues & resolution trackers.
- Review solutions as per customer requirement & Participate in troubleshooting during testing phase
- Update customers on performance reports on daily, weekly & monthly basis
- Competition In-sighting & Retention – Analytics & Churn reduction initiatives
- Define framework & Guidelines to improve current processes and increase awareness
AGM - Technical Service Manager - New Delhi, India - Vodafone Idea Limited
Description
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
Role
Technical Service Manager
Job Level/ Designation
M2/ AGM
Function / Department
Customer Service / Enterprise
Location
Delhi
Job Purpose
The role is a key position to provide In-Life technical management and operation support to large & strategic customers across multiple regions and verticals. To be accountable for support of contracted IoT Services & Solutions delivered from the IoT portfolio.
Key Result Areas/Accountabilities
Core Competencies, Knowledge, Experience