Hiring for EUCA Analyst - Bengaluru, India - Atos

    Atos
    Atos Bengaluru, India

    1 week ago

    atos background
    Technology / Internet
    Description

    Location : Chennai, Bangalore, Mumbai, Pune & Vadodara

    Exp : 6+ Years

    Role : Nexthink Analyst / EUCA Analyst

    Job Description :

    • Advanced proactive Hardware & Software troubleshooting on End User Devices
    • Assistance to L3 EUCA Analysts and EUCA Application Administrators with incident analysis and application configuration/upgrades
    • Maintaining customer specific EUCA documentation updated
    • Demonstrating and reporting on issues trends and presenting portal metrics' information to relevant departments; providing recommendations for fixing
    • Creation and maintenance of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink Finder
    • Configuration and maintenance of Reports, Dashboards, Modules etc. on Nexthink Portal
    • Management of EUCA Profiles and access requests
    • Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts
    • EUCA baseline reports quality assurance
    • On demand activities
    • Analysis of SD/OSS ticket data, recommending areas for investigations
    • Preparation of EUCA Baseline reports
    • Supporting customer transformation projects
    • Review of Nexthink application configuration
    • Active support of EUCA Service Acceptance and BAU handover
    • Analysis of specific customer requests for EUCA
    • Providing training on EUCA applications and processes for users
    • Supporting EUCA service presentations/demos

    Job Requirements

    • Knowledge and hands-on experience with Nexthink
    • Excellent knowledge of MS Windows 7, 8 and 10 platforms' administration
    • Knowledge of Active Directory 2008 and 2012
    • Good understanding of GPO configuration and management
    • Experience with troubleshooting, diagnosing and fixing OS and AD related issues
    • Knowledge of PKI and PowerShell scripting will be a plus
    • Experience with administration & troubleshooting of Microsoft System Center Suite applications and tools, especially SCCM will be a plus
    • Good understanding of DNS, DHCP services
    • Good understanding of TCP/IP networking
    • Strong analytical skills
    • Experience with analyzing system logs, events and monitoring alerts
    • Experience with diagnosing, resolving and delivering root cause analysis for automatic alerts, issues and incidents
    • Experience with identifying & investigating reoccurring issues and working with responsible support groups on addressing them (e.g. Network, SCCM, Security, Service Desk, Onsite Support)
    • Knowledge of ITIL Processes
    • Very goof verbal and written English; communication skills;
    • Capability to understand and write technical documentation
    • Proactive attitude
    • Ability to work independently as well as in the team;
    • High motivation to self-development