Assistant Front Office Manager - Dehradun, India - The Punarnava Resort

Description

Coordination with travel agents

Connect with sales team

Reservations booking daily updation

OTA management & revenue management

Check in & check out responsibilities

Communicate with every guest & getting their feedbacks (online reviews too)

Duty allocation & duty roaster of departmental team

Pass daily reservation information to all departments

02 times training in a week

Grooming & dressing to be checked

• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
• Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
• Provide high level of customer service and maintain a high profile in the day to day front office operations.
• Ensure that personalized service is offered to each and every guest.
• Ensures that the pricing policy and internal audit procedures are duly applied.