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- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
- Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
- General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
- Productivity applications like Microsoft office tools.
- Open to work in 24*7 and work from office environment
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
- Being proactive and show the utmost respect for customers time
- Good time management, ensuring all contacts with customers add value
- Work from Office
- Job Location : Pune and Bangalore
- Qualification : Customer support- Full time Graduates
- Shifts : 24*7
- Experience : 1+ Years
Process Associate - Bengaluru, India - Black And White Business Solutions Private Ltd
Description
Currently Hiring For International Voice Support for E- Commerce.
Candidates with 0 - 4 years experience in International Customer Support Can apply.
Undergraduates and Graduates with any discipline can apply
Looking out for Immediate Joiners
Easy Selection.
Service Desk - Full time BCA/BTECH/MCA/BE/MSc/BSC- Computer Science