Customer Success Specialist - Bengaluru
1 week ago
Job summary
About Testsigma makes it fast and easy for QA teams to run test automation at speed and scale without coding expertise We do this by empowering everyone in the team author test cases using plain English statements and run the tests across thousands of browsers and devices Unlike legacy test automation frameworks Testsigma does not require knowledge of coding thus enabling QA teams of all sizes to start automating their tests in weeks as opposed to months Hundreds of leading QA teams across the world use Testsigma's low-code test automation platform to release quality software at speed and scale Some notable customers of Testsigma include Cisco Samsung Bosch Honeywell and American Psychological Association
- Take ownership and accountability for ensuring customer retention and growth customer satisfaction and contract renewals within the assigned customer portfolio
- Partner with AE's to maximize account growth opportunities by playing an collaborative role on the account team and helping to drive incremental opportunities upon contract renewal
- Uncover know any risk that threatens your customer's growth satisfaction or renewal conceive execute mitigation plans for all risks
- Daily catered lunch Beverages Flat hierarchy attractive salary flexible working hours work from office company paid medical insurance
Bachelors/Masters degree in Computer Science or a related technical field Minimum 2–4 years of experience in a Customer Success or customer-facing role in a B2B SaaS company — SaaS experience is must Strong communication skills ability manage multiple customer projects accounts simultaneously Flexible working hours + Work from office Attractive salary Flexible working hours + Work from office Daily catered lunch & Beverages
Job description
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