Customer Support Executive - Pune, India - Career Elevators

Description

Job Title: Customer SupportExecutiveCompany: TechMahindra CTC 44.6LPALocation:PuneExperience: 1 to 3yearsEducation: AnydegreeWorking Days: Monday toFridayWorking Hours: USShift
Responsibilities:

• Resolve billingissues using effective querysolvingtechniques.
• Provide clear and conciseinformation regarding billing orservices.
• Review account information andaddress customerinquiries.

SkillsRequired:

• Proficientin billing processes including understanding recurring billsbilling cycle changes due
• dates prorate chargesautopay and surcharges service charges andtaxes.
• Experience in resolving customer issuesrelated to billing.
• Strong communicationskills.
• Clarity in thought processes andability to articulate thoughtseffectively.
• Ability to handle challengingsituations with customers.
• Strong multitaskingskills and the ability to make fast decisionsindependently.
• Willingness to work in a 24*7environment (Rotational shifts/5 days aweek).
• Customercentric with logical thinkingand spontaneity.
• Ensure timely and professionalresponses to allqueries.

Benefits:

• Cab pickup and dropfacility within transport radius.
• Immensegrowthopportunities.

AboutTech Mahindra: Tech Mahindrais a global information technology company that focuses on creatingsustainable andcustomercentric experiences.With a strong presence in nextgeneration technologies including5Gblockchain metaverse quantum computingcybersecurity and artificial intelligence TechMahindrais dedicated to enabling endtoenddigital transformation for its global customers. As arapidlygrowing brand Tech Mahindra iscommitted to building a futureready and valuedrivenworld.

customer support,billingprocess,communication