- Order Management: Apply knowledge of the client's processes and systems to independently manage customer orders throughout their lifecycle.
- Customer Communication: Keep customers informed of progress via call and message channels, ensuring updates are timely and clear.
- Coordination with Supply Chain: Work with the supply chain department to ensure the timely dispatch of devices and activation before delivery at the customer's premises.
- Verbal Communication: Demonstrate strong communication skills when:
- Contacting customers about expected delivery times.
- Informing customers about changes to delivery schedules.
- Following up on device returns.
- Adaptability: Flex across multiple areas of the order management process in response to changes in demand, managing multiple queues concurrently.
- Handling Incoming Requests: Manage requests from other departments through call and email channels, responding effectively with clear and concise communication.
- Support During Peak Times: Assist onshore staff in managing overflow calls during peak times and weekends.
- System Navigation: Use documented processes and work instructions to efficiently navigate Telstra systems while processing orders, identifying opportunities for improvement.
- Training and Development: Complete mandatory learning and training to maintain and apply the necessary skills and knowledge, ensuring accurate advice and compliance with legal & regulatory requirements.
- Safety and Compliance: Adhere to HSE policies and standards, promoting safe practices and taking responsibility for your own safety and the safety of others.
- Strong communication skills: Excellent written and verbal communication abilities to interact with customers and internal teams.
- Autonomous work ethic: Ability to work independently, demonstrating self-discipline.
- Call center or customer management experience: Previous experience in customer service is highly desirable.
- System proficiency: Effective use of relevant systems to access information and provide appropriate solutions to customers.
- Time management: Strong ability to manage time efficiently and meet performance targets.
- Tech-savvy: Comfortable navigating through multiple systems and applications with ease.
- Troubleshooting skills: Ability to manage and resolve customer issues quickly and efficiently.
- Multitasking ability: Capability to multitask effectively while interacting with customers.
- Note capturing and typing skills: Strong attention to detail when capturing notes and typing responses during customer interactions.
- Time Management
- Customer Service Excellence
- Multitasking and Prioritization
- Effective Communication
- Call Center Experience
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Description
Skills Required
Key Competencies
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Tech Support Engineer
Full time confidential- Hyderabad / Secunderabad, Telangana
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Tech Support Engineer
Only for registered members Hyderabad/secunderabad
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Executive Tech Support
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Infra Tech Support Practitioner
Full time confidential- Hyderabad / Secunderabad, Telangana
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Infra Tech Support Practitioner
Full time confidential- Hyderabad / Secunderabad, Telangana
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International Tech Support Chat Process
Full time confidential- Hyderabad / Secunderabad, Telangana
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Specialist HR Systems
Full time Amgen Technology Private Limited- Hyderabad / Secunderabad, Telangana
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International voice process
Full time Axis Services- Hyderabad / Secunderabad, Telangana
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Scrum Master
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Manager Information Systems
Full time Amgen Technology Private Limited- Hyderabad / Secunderabad, Telangana
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Technology Organizational Effectiveness Manager
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Demo Speaker
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trainee research associate
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B Tech
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Scientific Business Analyst
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Sr Associate Scientific Business Analyst
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Deputy General Manager
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Assistant Manager
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