- Partner with product managers and product owners to understand business needs and develop architecture solutions and blueprints for the customer experience center platform solutions
- Provide best practice recommendations and optimization opportunities within the contact center speech analytics platform
- Experience building conversational applications (e. g. Observe. AI, Verint, Call miner or Amazon Lex or any similar AI/NLP Platforms)
- Experience as a Cloud Architect involving large scale cloud contact center experience using Cloud platform/s
- Experience in implementing capabilities including (but not limited to): Omnichannel Text Analytics, Voice Authentication, Process Automation and Analytics, Speech Analytics, Call Recording,
- Technically handson experience with setting up pilots and POC for solution evaluations on the SaaS platform
- Architecture development experience across Business, Application, Data and Technology domains
- Excellent communication and influencing skills
- Ability to explain complex technical issues in a way that nontechnical people may understand
- Experience integrating with open source / commercial NLP and ML technologies is a must.
- Good experience and knowledge of NLP platform integration with IVR.
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Artificial Intelligence Lead Engineer - india, India - CP360 INDIA PRIVATE LIMITED
6 hours ago
Description
AI Lead Engineer - NLP/LLM/MLJob Description :
The candidate we are looking for :
We are looking for an experienced AI lead engineer with a minimum of 5+ years of experience.
Primary Responsibilities :
Job Requirements :
Job Location :
Bengaluru - Hybrid
Shift Timing :
EST Timing (IST - 06:30 PM - 03:30 AM)
Educational Qualifications :
Bachelor's/Master's
)