Customer Operations Representative - Dwarka

Company Description: · Access World is a global commodities warehousing and logistics business. We specialize in the handling, storage and movement of commodities and finished products. Materials we are responsible for include non-ferrous and ferrous metals, ferroalloys, project ...

Job description

Company Description:
Access World is a global commodities warehousing and logistics business. We specialize in the handling, storage and movement of commodities and finished products. Materials we are responsible for include non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas and agricultural products.

We are an approved warehouse keeper of the London Metal Exchange, and we provide LME warehousing and associated services to traders, producers, financiers and consumers of base metals.

In addition, we provide physical warehouse and related logistics services, including freight forwarding, customs clearance and transport management.
Our worldwide offices and operations span across Africa, Asia Pacific, Europe & Middle East, and US.

Each region operating in semi-autonomous offices with their own corporate functions including Commercial, Finance, HR, Compliance, Legal, Customer Service, and Operations.

Location:
India, New Delhi (Remote)

Work Modality:
Hybrid – 2 days per week in the office in New Delhi
Working Hours: 9:00 – 18:00 (Spain time), including 1 hour lunch break

Department:
Logistics Operations, Metals


Reporting to:
CSR Manager, Metals

Role Overview
We are looking for a detail-oriented and proactive Back Office Administrator to support our Logistics Operations and CSR team.

This role will be responsible for executing operational and administrative processes within the system (Oracle preferred), ensuring accurate booking registration, stock movements, invoicing preparation, and financial data entry.

The position requires strong coordination with the CSR team, excellent communication skills in English, and the ability to work aligned with the Spanish office schedule.

Key Responsibilities:

• Operational Support (Inbound / Outbound), Invoicing & Financial Administration & Stock Management

The role will provide structured back-office support to the CSR team, ensuring that all operational and financial transactions are accurately recorded in the ERP system.

Support daily inbound and outbound logistics processes following CSR instructions.
Register bookings, ASN / GRN and lot allocations in the system.
Record stock movements (entries and exits) ensuring data accuracy.
Enter revenues and costs into the ERP system as instructed.
Prepare Plan Sell / Plan Buy and generate customer invoices for CSR validation.
Review all entries carefully to ensure consistency between operational and financial data.
Identify discrepancies or missing information and escalate when necessary.

• Communication & Coordination

This position requires close coordination with the CSR team and alignment with the Spanish office schedule.
Maintain clear and professional communication in English with internal stakeholders.
Escalate operational or system-related issues in a timely and structured manner.
Ensure tasks are completed accurately and within agreed timelines.
Work aligned with Spain working hours (9:00 – 18:00 CET, including 1-hour lunch break).

• Required Qualifications & Profile

We are looking for a structured and detail-oriented professional with strong communication skills and the ability to work accurately in system-based environments.

Minimum 1 year of experience in logistics back office or similar administrative role.
Studies related to Logistics, Supply Chain or Business Administration are highly valued.
Excellent English communication skills (written and spoken).
Comfortable working in ERP / IT systems (Oracle is a plus).
Strong attention to detail and high accuracy in data entry.
Ability to maintain focus in process-driven and repetitive tasks.
Capable of identifying inconsistencies and understanding the operational context behind the data being processed.

If you fit the bill, please send your updated resume to or call us on